@MartinSLewis Where do I stand? Piece of furniture damaged, @marksandspencer agree the manufacturers at fault. To get a replacement I must:
1. Return item
2. Pay for replacement item
3. Await new item and a then the refund.
Does this sound correct and allowed to happen?
@MartinSLewis need some help regarding a piece of damaged furniture which @marksandspencer have agreed is manufacturers fault. To get it replaced I must send it back, purchase again and then await a refund. Is this correct? TIA
@Tesco are your stores franchised? The Laindon store smacks of staff bought in last minute, minimal
Skills knowledge or uniform. Scruffy staff, store and the aisles were dreadfully claustrophobic. Who is in charge of brand management here?
Awaiting for @drocamas to give his view on the contestants on @bbcapprentice
I revel in his annual take on the woeful painful panel of wannaberich kids.
@British_Airways So 73 days of being out of pocket is acceptable? Only comms we had from @British_Airways was a text and email to say flights were cancelled. We were left to sort everything out ourselves, including the costs. Not acceptable. Please escalate this with the customer relations team
@British_Airways why have I not heard anything about my claim? It’s been 73 days and not a word from your customer relations teams. Is this acceptable?
Claim is for Flight cancellations where I had to find new flights and hotel stay for a family of four. @MartinSLewis
@SamsungUK after 1.5 hours on the phone I finally have an appointment for a repair for my dishwasher. Third visit in 6 months. Same issue each time. Please send a copy of your complaints policy. A replacement machine would be cheaper than all the visits, phonecalls and days off
@AldiUK your customer service is shocking. Item due for delivery and was returned by @yodel as they can’t be bothered to deliver. Next available delivery is in ten days time. Is this satisfactory? You need to find a new delivery partner as you have lost me as a customer.
@DunelmUK if I purchase an item in store, why can your online service team not assist with missing parts? Purchased a Kendall chair, no screws or fixings. #disappointed