Brendan Dykes

CX Expert, Product Marketing Consultant, Go-to-Customer Leader, Father, cyclist

[Brendan Dykes @brendanrd]

@officialcalor So why does your website still promote the signing up for new cylinders? If you have made this decision (I believe 2 years ago) surely you have had time to make the changes!!! Your retainers are going spare about it!!!

[Brendan Dykes @brendanrd]

@officialcalor I want to start a new 13kg propane bottle, but all local dealers will only swap. They won't give me a new cylinder refill agreement as they won't be replenished for it, so I need to find an old bottle - madness! seriously #badcustomerservice

[Brendan Dykes @brendanrd]

This was meant to be delivered yesterday by ⁦@DPDgroup_news⁩ from @FFX but it’s still not arrived. I fought all day with their bloody chatbot and finally got to a human who said they couldn’t deliver it until tomorrow!!! #badcustomerservice #badcustomerexperience

[Brendan Dykes @brendanrd]

Water supply issues affecting the surrounding area of Abergavenny https://t.co/Lqyoek2O8x
Again, we are without water on the hottest days of the year for up to 12 hours as it's been off since soon after 6;30 AM @DwrCymru get your act together! #badCX

[Brendan Dykes @brendanrd]

Another morning, another day with no water supply from @DwrCymru. We’ve had this for weeks this time, and for years over all!
I know demand is high, but why are they not investing the vast sums of CAPEX allowances they get from the regulator to fix our part of the network?

[Brendan Dykes @brendanrd]

@andrettiunited Where in Wales? I live in Wales!

[Brendan Dykes @brendanrd]

@MartinSLewis The meters may be smart but the whole roll out hasn’t been. I had gen 1 smart meters at my last house, changed suppliers and they couldn’t use them. I moved to a new build house 18-months ago and the British Gas electric meter sends readings but not the gas one & still not fixed

[Brendan Dykes @brendanrd]

@KLM another flight and another delay! You used to be so good but on this trip you’re 0 for 2 at least I’ll get compensation for your appalling #CustomerService Let’s hope I make my connection this time…

[Brendan Dykes @brendanrd]

Good start @klm, after 2 years my flight from BRS as over 30-minutes late, was told in make my ORD connection but they wouldn’t let me on as they’d closed the gate! #badcustomerservice Now in long queue in lounge

[Genesys @Genesys]

Organizations interested in assistance should contact Genesys by calling [phone] (Poland), [phone] (Hungary) and [phone] (UK).

[Brendan Dykes @brendanrd]

@jillmsc @Tony_Bates71 @Genesys @andrettiunited Sadly, semi finals didn’t quite work out as well ☹️

[Brendan Dykes @brendanrd]

Thank you @AvivaUK for promptly sorting out my customer complaint about Aviva Online.

[Brendan Dykes @brendanrd]

@avivaplc I am raising a complaint today insurance ombudsman about your atrocious customer service and bad practices on Aviva Direct. DO NOT BUY MOTOR I INSURANCE FROM THIS COMPANY

[Brendan Dykes @brendanrd]

One of a number of messages used, including “did you know you can find help on our website!” Most customers will now have started with the their website and are now only calling because they’ve not found the answer there!

[Martin Lewis @MartinSLewis]

I wish call centres would stop playing automatic messages saying "sorry we are taking longer to answer your call than normal" EVERY time we call. This should not be set up as a default.

If it is a default then delay isn't longer than normal, it is normal!

[Joe Haslam ☘ 🇪🇺 @joehas]

This, this a thousand times this.

[Jill Hundley Keefer @jillmsc]

So proud to see @Genesys on New York #TimesSquare!

[guitarguitar @guitarguitaruk]

‼️ Guitar community - we need your help. ‼️

Yesterday, a PRS Guitars Private Stock McCarty 594 Redwood Burl Top was stolen from our Camden store.
Anyone who's able to provide information that helps us reclaim the guitar will be rewarded. Please share!!

[Genesys @Genesys]

Customer smiles start with #CX teams that have the right tools to help them understand each customer's journey.

Discover how the combination of #data, journey mapping and #AI can work to help you orchestrate personalized experiences. #SuperHumanService