Brett Kwan

CBC journalist based in Tokyo. [email protected]

[Brett Kwan @brettkwan]

@vueling Yes they are. But you did not send them to the account information we provided

[Brett Kwan @brettkwan]

@vueling Can I please have my refund please Provide me a phone number and I will call immediately. I have contacted you over a dozen times now. Provided my bank information three times and you have not sent it correctly once.

[Brett Kwan @brettkwan]

@vueling No. How would I get it if you sent it to the wrong bank? Why would I be messaging you if I received the amount? I am messaging because it’s been five months and no progress has been made

[Brett Kwan @brettkwan]

@vueling A representiave sent me the details of the bank transfer. It was sent to Bank of America. Not my bank!

[Brett Kwan @brettkwan]

@vueling Thank you. You sent the transfer incorrectly. How can we resolve
This?

[Brett Kwan @brettkwan]

@Flight_Refunds @vueling I really don't know why Vueling wants to withhold money that is due to us by law. It's been an extremely frustrating experience. It really isn't about the money, it's about the principle. A company should not be able to treat its customers so poorly.

[Brett Kwan @brettkwan]

@vueling So vueling. It's now been two weeks since I was told I would get a response and still nothing. I have contacted you seven times about a refund for the delay. This is unacceptable and really shows how much you value your customers. I will be escalating this situation.

[Brett Kwan @brettkwan]

@Flight_Refunds @vueling Could you help? @vueling has told us repeatedly it has issued a refund but has declined to provide any receipt to show this. We spoke to another company about a refund but bc Vueling said they would pay they cannot take on our case. It seems like a scheme by Vueling to deny us $$

[Brett Kwan @brettkwan]

@vueling I already sent a direct mail on Monday. Nobody followed up with me

[Brett Kwan @brettkwan]

@vueling hi vueling. It’s been four says and still no rely after you asked me for me info. We’ve sent three emails, spoken on the phone four times and still no follow up?

[Brett Kwan @brettkwan]

@vueling Please follow so I can direct message

[Brett Kwan @brettkwan]

@vueling hi vueling. It’s been four months since I filed a compensation claim after being delayed four hours. I’ve called twice, filled out deposit forms twice and still nothing. Any update on my long overdue claim would be greatly appreciated.

[André-Pierre du Plessis 🍏 @ap1pel]

Africa is not a country @africasacountry @ThisIsAfricaTIA @africax @WSJ

[Brett Kwan @brettkwan]

As we wait for Carlos Ghosn to be released....a Nissan and French embassy car are now in the parking lot.

[Brett Kwan @brettkwan]

Carlos Ghosn’s apparently paid his bail...paving the way for his release. Crews at the detention centre scrambling for the best position

[Brett Kwan @brettkwan]

Day 2 - still waiting to see when former Nissan Motor Chairman Carlos Ghosn will be released from Tokyo Detention house

[Brett Kwan @brettkwan]

Ghosn likely to be released Wednesday at the earliest. But journalists still camped out. There are even motorcycles equipped with cameras to follow Ghosn’s car if/when he leaves

[Brett Kwan @brettkwan]

Colleague just told me this shop across the street is the only place relatives can buy goods for their family members living inside the detention centre. Canned goods, magazine, chocolate...

[Brett Kwan @brettkwan]

There are even journalists on rooftops trying to get the best vantage point.

[Brett Kwan @brettkwan]

Still waiting to see when Former Nissan Chairman Carlos Ghosn will be released.