Also @united has a habit of tweeting at you publicly and asking you to send them a DM with details of your issue, only to provide zero tangible help once you do.
Seriously, it’s been amazing how little effort everyone we’ve interacted with at @united has put in to help us this past week. Only reason our bag is even back in TX is b/c my dad went to the Louisville airport, where it was just sitting all week, and argued with them in person.
It’s now been 6 days since @united cancelled our departing flight and stole our checked bag. Now it’s apparently just sitting in a warehouse back here in Houston despite being tagged with a bright red “RUSH” tag.
@united Our checked bag has been sitting in an airport halfway across the country for 4 days now. We have called and talked to baggage agents multiple times online, on the phone, and in person. Please help us, this is ridiculous.