Brett Saunders

[Brett Saunders @brettwsaunders]

@SouthwestAir Pam is a great flight attendant! WN2748 PHL to MDW. Handled front row luggage storage like a champ, dealt with 2 oversize passengers booking seats next to each other with grace and efficiency. Great communication across all team as well. Just a pleasure!

[Brett Saunders @brettwsaunders]

And someone lets the presenters for lightning and breakout sessions know why they were not as well attended as expected.

[Brett Saunders @brettwsaunders]

#MicrosoftAITour everyone misses their first two sessions while hundreds, thousands? Stand in slow moving lines. What a shame! Hope some of the content will be available virtually later.

[Brett Saunders @brettwsaunders]

@SouthwestAir Nancy at Midway gate B18 brings sunshine to a gray early morning! Efficient, capable and personable. We appreciated her assistance!!

[Brett Saunders @brettwsaunders]

David a delight in mid cabin, and extremely attentive to detail for smooth boarding, helped people get their bags overhead and helped direct people to seats… Very professional and welcoming.

[Brett Saunders @brettwsaunders]

@SouthwestAir increase in fueling & other errors scary but employees continue to shine! Shout out to Brian on gate and David on crew flight 1979 out of Midway.

[Brett Saunders @brettwsaunders]

Brian did such a smooth passenger information pre-board announcements that his colleagues were basically saying pay attention to him because it’s so gosh darn good!

[Brett Saunders @brettwsaunders]

@SouthwestAir what the heck is up with the new #iPhoneApp ? so much is such a mess! And where is #Companion itinerary?! #ForcedUpdate #Disappointed

[Brett Saunders @brettwsaunders]

Lovely oaks tour highlighting a heritage tree at Swarthmore College on site Arboretum #swarthmore #swarthmorecollege #oaktree #autumnalequinox #Arboretum

[Brett Saunders @brettwsaunders]

@SouthwestAir what the heck?! #OpenSeating being retired? Do not become just another airline! Fast gate turn key to #Profitability & #service don’t make me regret #RapidRewards status or consider other airlines when I fly :-/ #ChooseYourOwnSeat #Flexibility #LUV

[Brett Saunders @brettwsaunders]

@SouthwestAir what the heck?! #OpenSeating being retired? Do not become just another airline! Fast gate turn key to #Profitability & #service don’t make me regret #RapidRewards status or consider other airlines when I fly :-/ #ChooseYourOwnSeat #Flexibility #LUV

[Brett Saunders @brettwsaunders]

@elonmusk Um… a quick search reveals a lot of coverage- both when happened and again with murder charge once video evidence available. Please don’t use the loss of a good man to further some politicized narrative.

[Brett Saunders @brettwsaunders]

#Dpeast2023 Ryan Billings reminds us to embrace the importance of and emotion embedded in our industry #pharma #lifesciences #biotech

[Brett Saunders @brettwsaunders]

@BookwalterLisa #celebrate

[Brett Saunders @brettwsaunders]

@PhillyMayor #ForThePeople want to pick someone up at #Amtrak 30th St Station? You have carry a smart phone. #agist #classist #antiLudite #BestNotForgetYourPhone and what the?!

[Brett Saunders @brettwsaunders]

I recently had a fabulous business dinner with colleagues where Greek philosophy - specifically Plato - was a main topic of discussion. In spirited exchanges, we discussed the allegory of the Cave. Are the shadows a kind of "truth"…https://t.co/XbCBZKTV7w https://t.co/n0LtrWMAga

[Brett Saunders @brettwsaunders]

@SouthwestAir #luv #customerexperience #safety what a fabulous flight crew on 2595 Chicago to Philadelphia! Good humor, fast, safe boarding. Special callout for Jasmine “Jazz” managing exit rows while also offering help to all who need it. #feeltheluv

[Brett Saunders @brettwsaunders]

Great new report on how physicians are using social media and what influence it has on their treatment choices. "The most active physicians on social media are those who deal with a wide range of conditions: PCPs, internal medicine…https://t.co/yBSt888zKA https://t.co/MAXpkmZGSA

[Brett Saunders @brettwsaunders]

@SouthwestAir Gate agent Lori is killing it “ we gotta get an on-time departure” on plane helping final few passengers check their big carryon bags quickly on flight 340 #CustomerService #midway #shareholdervalue #customerexperience

[Brett Saunders @brettwsaunders]

How much do we need as consumers want to see media companies cross promoting their services and content? Sometimes it feels highly relevant and sometimes intrusive. “This is the tricky tightrope dance that media companies continue…https://t.co/TtmLn94tq5 https://t.co/eporYmnPDG