Brian Day

Faith, Family, Friends & the Links | Views expressed are my own

[Josh Howerton @howertonjosh]

This Katie Couric clip went viral. The "experts" declare it's "disturbing" to believe America was founded on Christian principles.

What if we just asked JOHN ADAMS, who was pivotal in founding the nation, what the truth is? @TimDavidBarton nails it here.

[Brian Day @briancday]

@polyaivoice Proud to be part of the team that built this. The hardest customer conversations are the ones that matter most and we've spent years proving we can handle them at scale. Opening this up to every enterprise builder is a game changer. Can't wait to see what people build.

[Brian Day @briancday]

Huge news from @polyaivoice today.

Most AI was built for chat. We built ours for the hard conversations that actually matter. 1B+ resolved. Now open to every enterprise builder.

This changes things.

[PolyAI @polyaivoice]

Starting today, we're opening our Agentic Dialog Platform to every enterprise builder.

Our dialog agents have resolved 1 billion+ customer conversations for clients like FedEx, Unicredit, PG&E, Marriott, Foot Locker, and many more.

These aren't easy conversations. They solve problems like:

> A patient booking medical transport who needs insurance verified on the spot.
> A homeowner calling their utility company about a gas leak.
> A cardholder figuring out why their must-have purchase was declined.

Standard conversational AI was never built for this. It was designed for chat, adapted for voice later. It generates responses, but can't do what dialog requires: hold context under pressure, navigate ambiguity in real time, and actually resolve problems.

So we built a better model.

Our proprietary model Raven was built from the ground up specifically for dialog. Agent harness in the weights, not bolted on through prompts that drift under pressure. And in our platform, you can deploy Raven as your default or bring in GPT-5, Claude, Gemini, whatever model fits your use case or regulatory requirement.

Now that the Agentic Dialog Platform is open, any team can create, test, and deploy dialog agents on the same model and infrastructure the world’s top brands trust on their hardest days. This opens up the pool of builders across your entire enterprise. The person who knows customers best, who runs operations, who owns the customer journey: they're all builders now.

Two ways to build:

> Poly Agent Builder: Describe your use case in natural language, and it configures your agent, knowledge base, and conversation flows automatically. Production-ready in ten minutes.

> Agent Development Kit (ADK): Developers use this to build dialog agents the same way they build everything else. Use your own IDE, a coding assistant like Claude, version with Git, deploy from your terminal.

Get started now: https://t.co/ifZOy1uEBz

[Nikola Mrkšić @nikola_mrksic]

Anyone with an idea & an email address can now build dialog agents on the same platform that the world's top brands trust for their hardest conversations.

Check out https://t.co/JRAOFVyJUI now, and show us what you build.

[PolyAI @polyaivoice]

Starting today, we're opening our Agentic Dialog Platform to every enterprise builder.

Our dialog agents have resolved 1 billion+ customer conversations for clients like FedEx, Unicredit, PG&E, Marriott, Foot Locker, and many more.

These aren't easy conversations. They solve problems like:

> A patient booking medical transport who needs insurance verified on the spot.
> A homeowner calling their utility company about a gas leak.
> A cardholder figuring out why their must-have purchase was declined.

Standard conversational AI was never built for this. It was designed for chat, adapted for voice later. It generates responses, but can't do what dialog requires: hold context under pressure, navigate ambiguity in real time, and actually resolve problems.

So we built a better model.

Our proprietary model Raven was built from the ground up specifically for dialog. Agent harness in the weights, not bolted on through prompts that drift under pressure. And in our platform, you can deploy Raven as your default or bring in GPT-5, Claude, Gemini, whatever model fits your use case or regulatory requirement.

Now that the Agentic Dialog Platform is open, any team can create, test, and deploy dialog agents on the same model and infrastructure the world’s top brands trust on their hardest days. This opens up the pool of builders across your entire enterprise. The person who knows customers best, who runs operations, who owns the customer journey: they're all builders now.

Two ways to build:

> Poly Agent Builder: Describe your use case in natural language, and it configures your agent, knowledge base, and conversation flows automatically. Production-ready in ten minutes.

> Agent Development Kit (ADK): Developers use this to build dialog agents the same way they build everything else. Use your own IDE, a coding assistant like Claude, version with Git, deploy from your terminal.

Get started now: https://t.co/ifZOy1uEBz

[PolyAI @polyaivoice]

PolyAI's Agent Development Kit (ADK) is here.

The ADK is a new way for teams to build, deploy, and improve agentic AI for customer experience. It moves agent development work out of the browser and into your local environment.

With ADK, you have speed to deployment, without trading away the controls that matter.

Explore the ADK here: https://t.co/RBv09IOhDx

[PolyAI @polyaivoice]

Not all voice AI is built for real operations. You need a platform that performs at its best when demand is highest, scales across every location, and holds up when customers won't accept anything less. Not just the one with the flashiest demo.

When it comes to high standards, who better to vouch for you than Gordon Ramsay?

This is the end of missed conversations: https://t.co/cLjekRvN6Y

[PolyAI @polyaivoice]

This is one you won't want to miss: @cnbc's @jonfortt gets in deep with @nikola_mrksic on the real value of AI for the enterprise.

[etn. @etnshow]

Nikola Mrkšić (@nikola_mrksic) Co-Founder & CEO of PolyAI (@polyaivoice) joins us on live on the show this Thursday 1:45PM GMT.

[Nikola Mrkšić @nikola_mrksic]

I quit Apple because I knew Siri would never make an actual dent in the world.

Not because the tech was bad.

But because the entire concept had to be rethought.

General-purpose AI assistants try to do everything, and end up doing nothing well.

When you optimize for breadth, you can't go deep enough to actually complete transactions.

Siri can tell you about restaurants but it can't book one, can't take payments, can't modify reservations, can't handle the messy back-and-forth that happens in real conversations.

It's a search interface, not a transaction engine.

When we started @polyaivoice, we made one decision: We only do customer service calls.

Yes! Just one single thing.

We wanted to answer your calls so your customers can talk to AI agents that actually know what they're doing.

And that focus is exactly why we handle 500M+ calls today.

This is what actually happens when you go narrow:

1️⃣ you can train on real data that matters.

We've trained on hundreds of millions of actual customer service calls across hospitality, banking, logistics, and healthcare.

And I'm not talking about web-scraped text, or synthetic conversations.

I'm talking about real calls with real edge cases, real accents, real background noise, real payment failures, and real angry customers.

Our model know what "I need to move my reservation" sounds like in 45 different languages because they've heard it millions of times.

2️⃣ you can integrate deeply into actual business systems.

PolyAI doesn't just talk; it pulls data from your CRM, checks availability in your booking system, processes payments through your payment gateway, updates your PMS, triggers workflows, and a lot more.

3️⃣ you can measure what actually matters to businesses.

We don't track "user engagement" or "daily active users".

We track containment rate, revenue per call, cost per contact, CSAT scores, after-hours bookings captured.

The Melting Pot generated $250K in six months from calls that would've gone to voicemail.

4️⃣ and this is the part that took me years to understand:

You can actually be held accountable.

When your AI is handling a business's main phone line, every failure is visible immediately.

A hallucination doesn't just annoy a user, it costs the business a customer.

So you build differently.

You build with guardrails, with fallbacks, with human handoff protocols, and with real-time monitoring.

You build like the business depends on it, because it does.

PolyAI Agent Studio will help every business have a customer service AI that works 24/7 and actually gets things done.

Excited to have it deployed across your business.

[Brian Day @briancday]

Love what this unlocks for customer-obsessed enterprises: fewer missed calls, faster resolutions, smoother peak-hour surges. Same playbook everywhere: great CX at scale without sacrificing quality.

@polyaivoice

[PolyAI @polyaivoice]

PolyAI has raised $200M from Nvidia, Khosla Ventures, and multiple top VCs.

We're one of the fastest-growing companies in the UK, and we handle 500M+ calls for:

• Marriott
• PG&E
• Gordon Ramsay's restaurants
• And 3,000 more real deployments

Which means that if you've ever called them, chances are you've talked to our voice agents.

Every restaurant we onboard books thousands in revenue within 30 days.

But how?

Because PolyAI works 24/7, answering every call in <2 seconds, and we also:

• switch between 45+ languages
• handle payments & cancellations
• verify identities
• and even upsell your services

If you want to try creating an agent with PolyAI, we built Agent Studio Lite to make it easy. Just enter any URL, and in 5 minutes it will analyze your website and build a working agent.

We're opening early access to a limited number of people. Comment "PolyAI" and we'll add you to the waitlist and give you 3 months for free!

[PolyAI @polyaivoice]

PolyAI has raised $200M from Nvidia, Khosla Ventures, and multiple top VCs.

We're one of the fastest-growing companies in the UK, and we handle 500M+ calls for:

• Marriott
• PG&E
• Gordon Ramsay's restaurants
• And 3,000 more real deployments

Which means that if you've ever called them, chances are you've talked to our voice agents.

Every restaurant we onboard books thousands in revenue within 30 days.

But how?

Because PolyAI works 24/7, answering every call in <2 seconds, and we also:

• switch between 45+ languages
• handle payments & cancellations
• verify identities
• and even upsell your services

If you want to try creating an agent with PolyAI, we built Agent Studio Lite to make it easy. Just enter any URL, and in 5 minutes it will analyze your website and build a working agent.

We're opening early access to a limited number of people. Comment "PolyAI" and we'll add you to the waitlist and give you 3 months for free!

[Lake Ridge Baseball @LRHSBASEBALL]

With the rest of college baseball returning this weekend we want to give a special shoutout to these former Lake Ridge Eagles.

Good luck this year men! #EaglesForLife

[Nikola Mrkšić @nikola_mrksic]

The AI that really matters is the kind that shows up in the real world.

So I'm proud to share that PolyAI was named to @Inc.’s 2025 Best in Business for AI Implementation.

I think about it this way: when floods hit, when someone calls about a medical emergency, or when they’re booking a once-in-a-lifetime trip... those critical moments are when we're most human. That means they're the times when you have to show up for your customers no matter what.

Grateful to Inc. for recognizing work that’s built for when it actually counts.

[Robin Delta @heyrobinai]

no way this isn't killing call centers

PolyAI just got Marriott, Caesar's Palace, and Gordon Ramsay's restaurants to fire their phone staff.. this AI handles every call and you literally can't tell it's not human

here's how it works:

[PolyAI @polyaivoice]

With our Series D, we've now raised over $200M in total funding. We're using it to make sure more of the world's top enterprises deliver legitimately helpful customer conversations. This is AI as it's meant to be. Here's the full story from CEO &amp; Co-Founder @nikola_mrksic

[Brian Day @briancday]

@nikola_mrksic Thankful for the opportunity to be a part of something special. Thank you @nikola_mrksic

[Nikola Mrkšić @nikola_mrksic]

PolyAI has raised $200M from Nvidia &amp; multiple top VCs.

When we raised for the first time, we had no product, no revenue model, and no client.

Why I quit building Siri to build the $100 billion company that will automate customer service

[Brian Day @briancday]

@ChamberofFit Plan

[Cannon Day @CannonDay5]

5IP, 3H, 2ER, 3SO

@TraywickPeyton
@JDonbaseball22