Brian Finestone

Adventure Sport athlete, photographer and writer.

[Brian Finestone @BrianFinestone]

My wife and I love dystopian movies like The Road and tv shows like Alone. Whenever we clean out the fridge and find something dodgy we dare each other to eat it and say, “You would eat it on The Road or Alone”

[Brian Finestone @BrianFinestone]

@Aeroplan The site will not work! That’s why I need to speak to an actual person.

[Brian Finestone @BrianFinestone]

@Aeroplan Hey Jimmy, your system doesn’t let us stay on the line! It says it can’t connect us with an agent due to call volume and hangs up. Why don’t you join us in 2023 and offer a callback option?

[Brian Finestone @BrianFinestone]

@Aeroplan is anyone still working there? I have tried to get in touch via phone, Facebook, Twitter and email and….crickets

[Brian Finestone @BrianFinestone]

@Chrisbr23476200 @lufthansa @Lufthansa_DE I have been waiting for ten days. No updates on the world tracer website and no luck on any of their phone lines. I got through twice and the call got “dropped” both times with no way to reconnect to the person who I was talking with.

[Brian Finestone @BrianFinestone]

@andreasscheuer happy holidays from Canada. I am hoping you can help the many international travellers who came through Germany with @lufthansa this season who have not had their luggage returned yet. This company is not representing Germany well.

[Brian Finestone @BrianFinestone]

@OlafScholz happy holidays from Canada. I am hoping you can help myself and many travellers who came through Germany recently with @lufthansa and have not had our luggage returned in weeks. This company is ruining the reputation of Germany internationally.

[Chris brown @Chrisbr23476200]

@lufthansa @Lufthansa_DE Hey Lufthansa - you know what would be really useful? Everywhere where there is a luggage crisis due to mishandling by you or your agents - Frankfurt, Manchester, Munich, Dublin etc seem to be trending right now - why don’t you provide daily updates?

[Brian Finestone @BrianFinestone]

@ArenaJet @timesofindia Maybe @lufthansa and Mr. Spohr should sort out their current problems delivering service elsewhere before they expand operations. There are hundreds of passengers still waiting for their bags and compensation.

[Brian Finestone @BrianFinestone]

On the ninth day of Christmas @lufthansa gave to me, nine links to trackers that haven’t been updated in nine days.

[Brian Finestone @BrianFinestone]

Hey @Lufthansa what exactly was on our plane if nobody’s bags were? What was going on during the two hours that we delayed for departure if you weren’t loading bags on the plane? #flightmare #iwantmyluggageback

[Brian Finestone @BrianFinestone]

@lufthansa There is no phone number on my lost luggage report. Your North American 877 number goes to an endless recording of the same mind numbing on-hold loop music. Your continued lack of service astounds me.

[Brian Finestone @BrianFinestone]

Hey @lufthansa still no update on my luggage except that it has been “located”. How about you locate it back to me this calendar year!

[Brian Finestone @BrianFinestone]

On the eighth day of Christmas @lufthansa gave to me, eight crickets chirping…

[Brian Finestone @BrianFinestone]

On the seventh day of Christmas @lufthansa gave to me, seven missing cabin crew…

[Brian Finestone @BrianFinestone]

On the sixth day of Christmas @lufthansa gave to me, six run arounds…

[Brian Finestone @BrianFinestone]

On the fifth day of Christmas @lufthansa gave to me, five generic replies…

[Brian Finestone @BrianFinestone]

On the fourth day of Christmas @lufthansa gave to me, four hours on hold..

[Brian Finestone @BrianFinestone]

On the third day of Christmas @lufthansa gave to me, three dropped phone calls…

[Brian Finestone @BrianFinestone]

On the second day of Christmas @lufthansa gave to me, two websites waiting…