Brian Hochhalter (he/him)

Design Operations leader, passionate about amplifying design teams' impact through process, tooling, and effective collaboration @[email protected]

[Brian Hochhalter (he/him) @brianhoch]

@Walgreens a shout out to the pharmacy team in Highwood, IL for great service during a busy morning. Multiple folks came in with complex issues and they fielded it all with patience.

[Brian Hochhalter (he/him) @brianhoch]

Help students and teachers to improve educational outcomes from kindergarten through grade 12. Join our UX Research team at Imagine Learning.
https://t.co/OmyYZoYPSq
#ux #research #learning #edtechjobs

[Brian Hochhalter (he/him) @brianhoch]

@red72ny Hey Ryan, it's a great question. @BryanHoch can answer that better than I can.

[Brian Hochhalter (he/him) @brianhoch]

@VerizonSupport Thank you, re-following it now. In the interim a rep on the phone tells me there’s a city wide outage and gave me an estimate when service should be restored.

[Brian Hochhalter (he/him) @brianhoch]

@verizonfios perhaps your Twitter team can help me where your app and chatbot can’t. Is there or is there not a current outage in NYC? I’m getting mixed messages.

[IxDA New York City @IxDANYC]

Seats are still available for a conversation with research legend Jan Chipchase on May 31, hosted by argodesign. Register today and bring your questions on field research! https://t.co/aopVyLl81N

[IxDA New York City @IxDANYC]

IxDA NYC and argodesign bring you a conversation with research legend Jan Chipchase. Bring your questions on field research! https://t.co/aopVyLkAcf

[IxDA New York City @IxDANYC]

Nov 16 - IxDA NYC Presents: an evening on recruitment trends, what to expect as a job seeker, how to be competitive as a hiring manager.
https://t.co/anJqhOc71r

[Jason Mesut @jasonmesut]

One in five people who use the internet is a child but the internet was never designed with them in mind. Interaction designers have a critical role to play in designing experiences that place young people’s needs at the centre.

[Julie Zhuo @joulee]

I'm becoming convinced there are only three important skills in life:

1) Understanding yourself well enough to know what really matters to you

2) Breaking down big problems into smaller, solvable ones

3) Creating more goodness out of being together than apart

[Julie Zhuo @joulee]

Someone on your team says: “Our goal should be to move Metric X up Y% this half.”

Your inclination is to nod, say “Cool” and get on with the actual building.

But pause!

The goals you agree to determine what you build. So consider them carefully.

8 questions to ask👇

[Brian Hochhalter (he/him) @brianhoch]

Measuring design's impact on products and services requires the right kind of metrics. Learn how to measure and drive value for your organization and users by going Beyond NPS in a hands-on masterclass with Katie Monteith and Marie Serrano on April 24th.
https://t.co/GNuS2dprzW

[Brian Hochhalter (he/him) @brianhoch]

Productive imperfection: get your imperfect work out into the world and perfect it with feedback!

[Clint Smith @ClintSmithIII]

I know I keep saying it, but now that we're a full year into this thing I'm just blown away by how millions of teachers across the country have completely shifted and reimagined both their pedagogy and their role as educators to continue serving their students. It's incredible.

[Brian Hochhalter (he/him) @brianhoch]

Se hace camino al andar.

[Julie Zhuo @joulee]

A frequent question I get when talking with senior designers: Will my growth as a designer stall if I start managing?

There is often a second question underneath that, which is:
Will I no longer be respected as a design leader if I can't keep up as a designer?

Thread below👇

[Reginé Gilbert @reg_inee]

The things we could create would be so awesome if people's egos weren't in the way.

[Brian Hochhalter (he/him) @brianhoch]

@aribajahan @chelseD @ElaineMatthias ... thought you'd appreciate this.😂 #discordhandles

[Reginé Gilbert @reg_inee]

Do we, as designers, design to truly make seamless and meaningful experiences or do we design to reinforce patterns that force people who don’t fit the mold to conform into a system, stripping away their unique model of interaction?

#MyStudentsWantToKnow #DigitalDesign

[Brian Hochhalter (he/him) @brianhoch]

@reg_inee As others noted, the pressure of established mental models pushes toward reinforcing patterns. Accessible and universal design help to reduce forcing conformity. Ironically, I've heard "forcing people into a mold" as an excuse not to build for a11y. 🤦