BrightCultures

Customer-focused digital transformation consultancy. The most experienced consultants in creating #SocialCustCare for regulated orgs. [email protected]

[BrightCultures @brightcultures]

Excited to launch our #SocialCustomerCare report next week! 'Like' this if you'd like us to send you a free copy!

[BrightCultures @brightcultures]

@willmcinnes It’s how you are in my head - like one of those Christmas nutcrackers

[BrightCultures @brightcultures]

@CliveAndrews Im excited at how angry this Twitter is making u

[BrightCultures @brightcultures]

@rossbreadmore Shared responsibility

[BrightCultures @brightcultures]

@evankirstel Or live in the uk

[BrightCultures @brightcultures]

@kelvinnewman Billie Eilish - my daughter convinced me!

[Missing Pets GB @MissingPetsGB]

🐱 ​#Caturday What to Do If You Run Over a #Cat

Sometimes the difference between life and death is you. Don't just drive away.
https://t.co/mQ6m770G39

[BrightCultures @brightcultures]

@wrong_rachel Never foret

[BrightCultures @brightcultures]

@martinhw thanks! We'll send to you shortly - be gd to hear your thoughts. Just doing finishing touches. You get a special mention :)

[BrightCultures @brightcultures]

Insight into o2's social customer engagement https://t.co/LgVRfc5oBR

[BrightCultures @brightcultures]

Is The Future Of Snapchat Customer Service? https://t.co/JOPjqUotYj

[Sprout Social @SproutSocial]

Social beats 📞 and 📧 as the first place people turn when they have a customer service issue! https://t.co/2CZR6CEdYi

[BrightCultures @brightcultures]

How should brands tackle the social customer service dichotomy? https://t.co/3GkNkqk29p

[BrightCultures @brightcultures]

Can't believe it's so low. 'Just 11% of brands answer social media queries' https://t.co/wsqvzRn6Zb

[The Drum @TheDrum]

Is Asos' Facebook page run by bots? Customer service responses cause confusion with shoppers https://t.co/l4ztKXjsdf

[BrightCultures @brightcultures]

Why we shouldn't hand our customers over to bots for everything https://t.co/1mWZm4R9Y9

[BrightCultures @brightcultures]

BoA partners with FB Messenger to develop customer service capability https://t.co/PHhTo9GoxV via @TalkingPayments

[Chad Schaeffer @ChadSchaeffer]

#SocialCustCare From Jay Baer, 'Brands spend $500 billion on marketing every year, but only $9 billion on customer service!' #custserv

[BrightCultures @brightcultures]

Facebook Announces Messenger Platform & 10 Year Roadmap at F8

https://t.co/1WXbOMXzqz

[BrightCultures @brightcultures]

Applying the theory of marginal gains to innovation - https://t.co/IMYDEAxqSf