RR

I build products for a living. I write about environment to keep that dying hope alive that it is possible to make our surroundings pleasant.

[RR @brightnpale]

@GBA_office @icindngr @krishnabgowda Citizens don't value it though. Sunday morning 9ish am, a seemingly resourceful mother getting out of a car walks over to this corner so her little girl can relieve herself. We want clean places but we'll actively dirty every inch at every opportunity.

[RR @brightnpale]

#garbagepile #nofootpath #burninggarbageinopen #safefootpath #defencecolony @GBA_office @icindngr @krishnabgowda

[RR @brightnpale]

@GBA_office @icindngr @krishnabgowda This spot finally got cleaned up. Don't know who did this but it is clear. #Footpath is still #inaccessible but step 1 is done - at least the garbage has been cleared.

[RR @brightnpale]

@GBA_office It's baffling that GBA is gloating for doing this rather inadequate job. An appropriate response would be of gratitude for the person reporting and showing their work on non reported areas. That would be tablestakes.

[RR @brightnpale]

@GBA_office The fixes on the video also look so half baked. Just walk around Indiranagar or any area, within a km one can spot so many pot holes, impromptu garbage dumps, and the recently popular one - construction debris collection!

[RR @brightnpale]

@GBA_office @icindngr @krishnabgowda

[RR @brightnpale]

@GBA_office @icindngr Hoping the Sahaaya App turns out to be Sahaaya-ful

[RR @brightnpale]

Debris untouched. Nearing a month now. Does anyone else miss the footpath?
@GBA_office @icindngr

[RR @brightnpale]

@ACTFibernet we live in the centre of the city and this is the third time we are experiencing internet outage that is expected to last 24 hours

[RR @brightnpale]

One week later - The debris pile thrives

[RR @brightnpale]

@GBA_office debris on 9th A main defence colony Indiranagar. It is now inviting people to use as an open toilet. Of course this is not the only collection of debris in this area. Cc: @icindngr

[RR @brightnpale]

@GBA_office debris on 9th A main defence colony Indiranagar. It is now inviting people to use as an open toilet. Of course this is not the only collection of debris in this area. Cc: @icindngr

[RR @brightnpale]

@Airtel_Presence Let me simplify. Please collect the modem *from my flat* immediately. Please provide an email clearly communicating my account details and confirmation of account closure. Is this possible?

[RR @brightnpale]

@airtelindia what is it going to take for you to process a disconnection request?

[RR @brightnpale]

@Airtel_Presence @BandBajaateRaho @jagograhakjago how can we hold companies accountable for their sloppiness?

[RR @brightnpale]

@Airtel_Presence How do I know if this account closure is done legitimately and that I won't be charged for anything? Because the app doesn't even have a record of my requests. Am I the first customer disconnecting an Airtel service? Why is this not a streamlined process for customers?

[RR @brightnpale]

@Airtel_Presence What DM? I don't see anything. Also some guy kept calling yesterday claiming to be from Airtel and wants me to leave the modem with the security of my building. So he is okay to come to my building but not come up to my flat and collect it?

[RR @brightnpale]

@Airtel_Presence Worse I can't even raise a request to follow up on this on your app, your "chatbot" keeps going in circles. And I can't even find earlier closed requests. Everything removed from my app.

[RR @brightnpale]

@Airtel_Presence Still waiting for you to collect the modem. You have made my end to end experience a daunting one - right from getting the connection, using it to now discontinuing it.

[RR @brightnpale]

@ACTFibernet @ACTFibernet yet again your internet is not working. What reason do you have this time?

[RR @brightnpale]

@ACTFibernet we live in the centre of the city and this is the third time we are experiencing internet outage that is expected to last 24 hours

[RR @brightnpale]

@Airtel_Presence I guess you can't keep any promises. Neither can you successfully provide uninterrupted service for the money you charged me upfront and neither can you keep your promise to disconnect promptly. What are you capable of exactly.

[RR @brightnpale]

@Airtel_Presence And your team has contacted me at least 4 times with the same set of customer retention questions. If they had shown this diligence in providing uninterrupted service we'd not be in this situation. In those calls I was promised an immediate collection of the modem.

[RR @brightnpale]

@Airtel_Presence You took over 40 days to just process my request and then conveniently deleted the thread from my app. If this is your way of extracting more money out of your customers please think of better ways to increase revenue.
@BandBajaateRaho @jagograhakjago