Brilliant Help

The official @BrilliantTech Customer Care Team, at your fingertips! For anything Brilliant, we’re here to help with all support needs.

[Brilliant Help @brillianthelp]

@hscox030 We would like to discuss your set up in a bit more detail. Give us a call at your earliest convenience and we can dive in!

[Brilliant Help @brillianthelp]

@peteyyt Pete, can you contact us @ support AT brilliant DOT tech?

We will get you all sorted from there

[Brilliant Help @brillianthelp]

@peteyyt That's a strange one, can you remove the faceplate and reseat it? Does that fix the issue?

[Brilliant Help @brillianthelp]

@GracelessROB - Yes absolutely you can...https://t.co/o9W3ZS5dNj

Just disable the "Use Shared Library" option on your devices

[Brilliant Help @brillianthelp]

@GraysonScogin Coming very soon!

[Brilliant Help @brillianthelp]

@PowerOfJosh try tapping on 2019, it should allow you to change the year from there.

[Brilliant Help @brillianthelp]

@ch3m1st Thanks for reaching out! The issue should be resolved and the videos should no longer require Vimeo login.

[Brilliant Help @brillianthelp]

@Yaffenator Voltage 120V, 60Hz

[Brilliant Help @brillianthelp]

@Yaffenator Z Wave is not currently supported. As our company grows, we will have lots more integrations. The link below shows all of our current integrations. https://t.co/sQXQTdOeN2
Please sign up for our newsletter to hear about the latest integrations and updates

[Brilliant Help @brillianthelp]

@patricwilms Our switches are not supported in the EU yet. Please sign up for our newsletter so you can get the latest updates and product releases

[Brilliant Help @brillianthelp]

@gfunk2k At this time our device is not available in the UK. Please sign up for our newsletter so you can get all our updates and product releases

[Brilliant Help @brillianthelp]

@james_d_mercer I am very sorry to hear about the problems you have been experiencing. I will contact you directly today so that we can get this all resolved.

[Brilliant Help @brillianthelp]

@PSYZUSU Thank you for contacting Brilliant support. We defiantly have that on our roadmap. Sign up for our newsletter to learn about new and exciting announcements.

[Brilliant Help @brillianthelp]

@TwittyRickey Thank you for taking the time to speak with me. I am happy I was able to answer your questions. Your replacement will be shipped out shortly. If you have any additional concerns do not hesitate to contact me directly.

[Brilliant Help @brillianthelp]

@TwittyRickey Hello Rickey, I am sorry to hear about the problems you are having. Please contact us at https://t.co/qnqWWLfcEt request to speak to Princess an I will personally assist you.

[Brilliant Help @brillianthelp]

@MarkLNoel Hello Mark, expanding our market is defiantly on our roadmap. Please sign up for our newsletter to receive the latest updates

[Brilliant Help @brillianthelp]

@Yontsey We have a lot of exciting integration coming. Here is a list of our current integrations, https://t.co/sQXQTdOeN2

[Brilliant Help @brillianthelp]

@GracelessROB Very happy to hear you are enjoying your Brilliant! At this time there is not a way to slow down the photo gallery. I will forward that suggestion to our engineering team. Please sign up for our newsletter to receive our latest updates!

[Brilliant Help @brillianthelp]

@JeremyPercival Please visit our page and sign up for our newsletter so you will receive all the latest updates and integrations.

[Brilliant Help @brillianthelp]

@Abehraznia Thank you for contacting Brilliant Support. That upgrade is on our roadmap for the future. Keep checking out the website and sign up for our newsletter to hear about the latest upgrades!