British Airways

This is the official British Airways account. Please engage with us via this account only. For help, please get in touch or visit:

[British Airways @British_Airways]

We're aware of a number of X accounts pretending to be British Airways to commit fraudulent activity. Please always ensure you are only communicating with the official @British_Airways account, which features a gold verification tick on the account next to our username.

[British Airways @British_Airways]

@GandhamUpendar Hi there. Is your nephew looking for assistance with his baggage at the airport? Liz

[British Airways @British_Airways]

@AlanAlvRod94 @Iberia Hello, thank you for reaching out. Unfortunately, we can only respond to messages in English at this time. Please resend your query in English and we'll do our best to assist you. Liz

[British Airways @British_Airways]

@sarabedford Thank you, Sara. This information has been passed on and will be addressed internally. We're pleased the gate team were able to assist and allowed you to board early. We hope you had a comfortable flight with us to London Heathrow! Liz

[British Airways @British_Airways]

@sarabedford Please can you let us know your flight number? We'd like to pass this on as feedback. 2/2 Liz

[British Airways @British_Airways]

@sarabedford Hi Sara. We're sorry to hear about your experience and understand how difficult this must have been, particularly given your disability. We appreciate you raising your concerns about the information provided at check-in regarding pre-boarding. 1/2

[British Airways @British_Airways]

@IAlsoHatepitt If possible, please also send a screenshot in a DM. 2/2 Liz https://t.co/L1epyfzysM

[British Airways @British_Airways]

@IAlsoHatepitt Hi Brandon. We're sorry to hear you're having trouble redeeming your Avios on an Aer Lingus flight. If you're receiving an error, please let us know the exact wording of the error and the flights you're trying to book so we can take a closer look. 1/2

[British Airways @British_Airways]

@davidrobbreport We're sorry to hear you have not had the flight experience you should expect with us, David. You can submit a complaint to our Customer Relations team using this link: https://t.co/YtafeDn6gg. Kit

[British Airways @British_Airways]

@osmarinfer We're sorry your son's seat was changed, especially as you paid for this for a specific reason. Can you send us a DM with your full name and booking reference so we can take a lool please? Steph https://t.co/L1epyfzysM

[British Airways @British_Airways]

@vsrivatsa25 Thanks for letting us know. You cannot upload video media, but I don't think it's necessary. Customer Relations will be in touch with you as soon as they can. Ste

[British Airways @British_Airways]

@IAlsoHatepitt Sorry to hear you're having issues with the site. Have you tried using another device or browser? We'd also recommend disabling any VPNs, as these too can cause issues when using the site. Tony

[British Airways @British_Airways]

@foxglove376 If you're away from home and need to purchase essential items, please keep hold of your receipts and submit your claim here: https://t.co/5FveFN6W83 2/2 Tony

[British Airways @British_Airways]

@joenonstopsmith Hi there, Joe. We're sorry to hear about your wait at the airport. We'll make sure this is fed back for you. We hope you weren't in the line too long and that you're well on your way now. Hannah

[British Airways @British_Airways]

@foxglove376 We're sorry the gold clubs have been delayed. Our Baggage team will do all they can to reunite you with it as soon as possible. You can check for the latest updates using your missing baggage report number here: https://t.co/DBJ8Y9rARd 1/2 Tony

[British Airways @British_Airways]

@DorothyGak2280 Hi, Dorothy. We're sorry to hear about your and your wife's experience and understand how frustrating this must be. We'd advise speaking with the assistance team in the airport directly as unfortunately, this isn't operated by us. We hope they're able to advise further. Hannah

[British Airways @British_Airways]

@WISE16 Hi there, we're sorry to hear about your cancelled flights. We are glad this is all resolved now but please don't hesitate to DM us if you have any other questions or concerns. We look forward to welcoming you onboard. Hannah

[British Airways @British_Airways]

@fishslice33 We're sorry to hear about this. Flights must be taken in the order as part of our terms and conditions. If the system doesn't see the passenger as travelled, it won't show them at their destination to get their next flight. If you do have any questions, please let us know. Hannah

[British Airways @British_Airways]

@SheilaMaryBaile Hi, Shelia. We're sorry you're disappointed with the experience you've had. We would advise that passengers must carry their own hand baggage but we do appreciate the inconvenience caused when the plane is further than expected. We'll make sure this is fed back for you. Hannah

[British Airways @British_Airways]

@MarianSutherla4 Hi there, Marian. Thank you for bearing with us whilst we got back to you. Our Check-In desks usually open 2-3 hours prior to departure. We hope this process has started now for you and that you aren't waiting much longer. Hannah