Benjamin Lodi

[Benjamin Lodi @brlodi]

@nytimes is this an actual change and my subscription will renew at $50/yr again next week? Or is this just a really misleading way to present “$50 for the first year, $300/yr after” so maybe I won’t tap into the “manage subscription” menu and see the real renewal price?

[Benjamin Lodi @brlodi]

@InstacartHelp this is gonna be really difficult considering the Wegmans loyalty account phone number you’re trying to verify here is a landline

[Benjamin Lodi @brlodi]

.@cvspharmacy your store 1058 in Queens has locks on nearly every shelf and cooler in the store (already an anti-consumer practice) but only one employee with the key so the store’s always full of people waiting 10+ minutes to have an employee come hand them each item. Do better

[zzDANIEL_ETH @daniel_271828]

GPT-4 will have the same number of parameters as GPT-3, but these parameters will be kiki instead of bouba

[Benjamin Lodi @brlodi]

@notreaganhenke Just be sure to consider the possibility it was dream-Stephen and not real-Stephen

[Benjamin Lodi @brlodi]

As annoying as simply not getting my controllers would be, I cannot stress enough how much I don’t want to be on the hook for the customs duty for importing your entire pallet of controllers

[Benjamin Lodi @brlodi]

@XboxSupport what’s the right place to contact for Xbox Design Lab shipping problems? FedEx says my controllers are held up in customs, but neither Xbox nor main Microsoft support seem to know XDL even exists. I’ve called twice, been transferred multiple times, then hung up on

[Benjamin Lodi @brlodi]

And now I’ve spoken directly with @FedEx who have both of my packages on record as part of a $5k shipment to “Microsoft” (no further information). What the hell is going on here @Xbox? @majornelson too because why not at this point

[Benjamin Lodi @brlodi]

@James_LRR I blame you for this (thank you)

[Benjamin Lodi @brlodi]

Startling, but fleeting: your phone waking you up by blaring out an emergency alert at 1:45am

Eerie and deeply unsettling: getting up to pee at 1:45am and hearing the emergency alert sound coming faintly from somewhere outside your apartment

[Benjamin Lodi @brlodi]

Like to be clear the painful user experience isn’t an order getting delayed or even canceled, it’s repeated delays stringing the user along instead of just admitting you’ve dropped the ball and letting the user make other plans with their time and money.

[Benjamin Lodi @brlodi]

@Grubhub here’s a UX problem to solve: I waited two hours for a 45 minute delivery, even requested you cancel it after your driver went to the restaurant and left without it. It was obvious then it was never coming.

I had to wait for the restaurant CLOSING to cancel the order

[Benjamin Lodi @brlodi]

@Graham_LRR Maybe the unused (not “un”used? I’ve confused myself) ones can become a new button set?

[Benjamin Lodi @brlodi]

Sometimes it’s the little things in life

[Benjamin Lodi @brlodi]

@Olivia_Vadnais It’s folded so you can’t even do the classic shove-everything-on-the-floor maneuver 😭

[Benjamin Lodi @brlodi]

@daddydodon Checks out