Brett B-Smith

Foodie and fun seeker. Lurks in Rotherhithe. Tweets on London life, local news in #SE16 and randomness that amuses me.

[Brett B-Smith @brob11]

@EtihadHelp @Ghosh_Ani_chem @etihad Is it a full refund? Booked direct and due to fly March 14.

[Brett B-Smith @brob11]

@cassio1990s @dazza606 @British_Airways Same issue here

[Brett B-Smith @brob11]

@customerre36334 @sean_wilkes I've had the same issue for one week now. I've uninstalled and reinstalled the app multiple times. Google Pixel 8 pro phone.

[Brett B-Smith @brob11]

@BootsUK I have had my refund rejected now as I've given up on trying to hew. This is ridiculous. What am I supposed to do when this is how I receive a parcel from yourselves. Back on the phone to raise the 4th case. Utter incompetence

[Brett B-Smith @brob11]

Shocking customer service from @BootsUK . Ordered a home delivery and it was split into two boxes. One was almost fully empty and had been stolen by someone within @RoyalMail . Boots are liable and now on phone for the 4th time as they keep cancelling the case by email.

[Brett B-Smith @brob11]

@RoyalMailHelp I've already called you and you said it's up to Boots to resolve it and the liability doesn't reside with yourselves. At least the postman was apologetic for the apparent theft.

[Brett B-Smith @brob11]

@RATW_official This is so sad to hear. RIP

[Brett B-Smith @brob11]

Currently in Funchal airport and the airport lounge is full @British_Airways - so how does that work when you book business for that privilege?

[Brett B-Smith @brob11]

@British_Airways I called and the agent sees the same issue. He said you're showing hotels that are not actually available. I've changed dates, tried different hotels and the same result. You must be losing business here. I've filled in the forms about 10 times now.

[Brett B-Smith @brob11]

I've tried to buy a @British_Airways holiday 4 times... No added extras or complications on the checkout process. Literally clicking through and using their BA AMEX card and I get this every time. It then wipes out everything I've typed and I have to start again😐

[Brett B-Smith @brob11]

@rachmillstravel @bywaytravel @guardian Just completed it and arrived in Tirana today. Thank you for writing that article and inspiring a great holiday! Now a week to explore Albania coming up:)

[Brett B-Smith @brob11]

Excited to have booked my first trip with @bywaytravel and basically copying what I read by @rachmillstravel on @guardian here: https://t.co/6xR8XvRa0Q

[Brett B-Smith @brob11]

@JoeJulians Hah, so was I!! 1991-1998

[Brett B-Smith @brob11]

@JoeJulians The Romney Hythe and Dymchurch railway??

[Brett B-Smith @brob11]

@JoeJulians Hah no way, are you going to Lydd on Sea? I lived in Littlestone, Lydd and New Romney growing up.

[Brett B-Smith @brob11]

@JoeJulians Have you seen anyone guess the right combination anywhere on social media?

[Brett B-Smith @brob11]

@British_Airways I think you're definitely having technical issues. Tried to login again and this happened

[Brett B-Smith @brob11]

@British_Airways You send a notification to please check in and your app and website display errors. This was the same on the way out and for the last flights somewhere else too. Are you having technical issues?

[Brett B-Smith @brob11]

@tomhfh In his own words "Fake News"

[Brett B-Smith @brob11]

Today is the day! Please help me raise money for @surreydocksfarm !! We are abseiling from the roof of the iconic @LloydsofLondon building and need all the support we can get! https://t.co/59fxhvhoyj