@JagexSupport@JagexAsh@Jagex I recently managed to recover my account that was hacked off me via creation information is there anything we can do to stop it happening again they have my info and could do it again yeah?
@JagexSupport my med level just got recover by someone who didn’t have the details and I went to appeal it and it says appeal already in proses. So I take it they were spamming request until they got it and use have it to them
@JagexSupport can you do something about fixing up account security because right now it’s a joke people hack people all day just by working out recovery questions
@JagexSupport@JagexAsh@JagexKieren. A few weeks ago my account was hacked for the second time first time they got my stuff via a rat or keylogger. I recovered my account straight away in panic before resetting my pc now they have hacked it using my recovery information.
Do I have pack my computer up and drove 9 hours back down to mums to use there net to recover the account the net I have been playing on for the last two years being I moved like 4 weeks ago and I am now ip block from recovering my own account
I can even provide photo identification with my name matching the created email. I have changed banks And cards over the last 9 years and y emails have been cleared out so some of the stuff is just from memory. I have a statement from buying spins like 6-7 years ago please help
@JagexSupport I have tried repeatedly to recover my account with that information. I recently moved and have a different ip and keep getting declined for recovery I created the account I can provide any info required to prove ownership