whynot

Londoner. IP lawyer. Cyclist. Early adopter. Theatre-goer. @ThePopUpChoir singer. Bone Marrow Donor. Airliner fanatic. Tech geek. Twitter is for moaning IMO.

[whynot @brookieboy]

Category is 2018: In which Facebook is showing me an AD inside an AD. Lovely.

[whynot @brookieboy]

Once again @AvantiWestCoast cancels 8:10 so 8:16 is bursting at seams. Making matters worse - station staff at @NetworkRailEUS tell me to “sit on any seat” when I ask which carriages are unreserved, only to find that most seats in train are in fact reserved. Many standing. Again

[whynot @brookieboy]

@SeatfrogHelp Absolutely no time to do that -got to catch a train! Do you have a number DM ME

[whynot @brookieboy]

Hey @SeatfrogHelp - card charged and I’ve got this error and no tickets. Happened twice now. What do I do?

[whynot @brookieboy]

with persistence I did eventually get a refund as a “good will gesture” but it took asking EIGHT TIMES to be escalated to a manager. The @UberUKsupport ai system/ poorly trained support staff need attention - given the hours of my wasted time here the gesture feels meaningless

[whynot @brookieboy]

Hi @UberUKsupport why are you guys intentionally gaslighting your customers into thinking they don’t have recourse under the consumer rights act? You expecting me to pay full price for a COLD £50 order and not engaging is some of the worst cust service of my life (except BA)

[whynot @brookieboy]

@MaggieBMedia And I bet that during the emergency there was absolutely no redundancy measures to allow traffic to pass. thousands will have sat in non-moving traffic, idling and polluting the air, while dozens of alternative roads sit empty and smug crammed with cameras and rich homeowners

[whynot @brookieboy]

@UberUKsupport The issue is not resolved. Nobody had even engaged with the issue. You’ve merely said we don’t care if your food was cold - leave the restaurant negative feedback. It isn’t the restaurant’s fault - the food was ready within 10 minutes and it took you another 45 minutes to deliver

[whynot @brookieboy]

@UberUKsupport I have messaged. Kindly respond

[whynot @brookieboy]

@UberUKsupport This was their reply - the team has not RESOLVED the issue - they merely said we don’t care your food was cold, you’re still paying £50 for two plates of cold food. Unbelievable.

[whynot @brookieboy]

@markgurman As was the fact that a £1700 M3 Pro Laptop can still only drive one external monitor natively, while any crappy Dell laptop since about 01 could drive multiple. My m1 was a downgrade from intel on that front, and so is m3…

[whynot @brookieboy]

@dleichtman @British_Airways Not remotely surprised. It feels as though they’ve designed a system to actively prevent customers from getting any response from customer relations

[whynot @brookieboy]

Customer relations? Nope they don’t exist anymore. Got to upload another pointless form which will doubtless be ignored or misread like the last three forms we have been told to complete. Do I just issue proceedings at this point?

[whynot @brookieboy]

I have been waiting for a refund from @British_Airways for a flight they cancelled in May. After 5+ hours of calls to cust services (once the started actually answering the phones) I still don’t have my refund, and am £3k out of pocket …solutions always 7 working days away.

[whynot @brookieboy]

@luciascarlet Although the SSD in that m1 will fail after 1-3 years. Happened to me after 18 months. Once you’re out of warranty it’s a brick.

[whynot @brookieboy]

@MacRumors @rsgnl This “fix” didn’t work. The same issue still persists. 9 years of the same bug. Such a state. https://t.co/m9wHNQzT9d

[whynot @brookieboy]

@ZONEofTECH Following advice of others on this and similar threads I did a DFU restore of my iPhone and didn’t restore from a backup. My phone feels unbelievably snappier, battery lasting longer, isn’t getting hot to the touch (used to after the lightest use) and my 5G and Wi-Fi both better

[whynot @brookieboy]

@aktivandrew @British_Airways @HeathrowAirport @kfc Name a more iconic collab @kfc @British_Airways

[whynot @brookieboy]

@MattBlakemore Survived about 10 house moves. I Cba.

[whynot @brookieboy]

@British_Airways It just isn’t good enough not to have a telephone line of escalation for when you (frequently) get things wrong. I don’t expect to be out of pocket for your mistakes as well as inconvenienced.

[whynot @brookieboy]

so @British_Airways messes up my compensation claim, 3 weeks to pay only half the compensation due. I call and get told “customer relation lines are closed, only contact us online.” So now I’m paying interest on the flight re-bookings that I need compensation for - Ryanair antics