@albanvillamil This is great @albanvillamil !
Two questions
1 What if there’s a perceived positive sense of responsibility at admin level, but strain and blame at the frontline worker level (or vice versa)
2. Can’t friction be a good thing too- a way of injecting values into service design?
New from me: Chat-GPT and the automation of bullshit - Will AI only become civilised when the bullshit piles up high enough that we need a system to deal with it?
https://t.co/7YoIZyuZbW
TIL Twitter’s Community Notes uses the principles behind Netflix recommendations engine, in reverse, to identify notes that are deemed helpful by people who DON’T normally agree. #prosocialtech https://t.co/2TZ64bfb5V
Finding this meltdown of Twitter so stressful, because I’m realising how much I’d come to depend on it, and I feel so stupid for treating it like a commons, when it never was.
Hume was wrong, when he said that “ought implies can” - that our responsibilities are limited by our abilities. Wrong because he ignores the fact that a sense of “ought” drives us to extend our abilities through technology and process innovation. “Ought implies could” instead.
@johncutlefish I actually think there’s a spectrum between creating and capturing demand (or indeed value).
And what’s in the middle of that spectrum is articulating demand - where, eg, inarticulate dissatisfaction with the status quo is given a clear alternative.