Bruna Coto

Financial Operations Analyst @UpholdInc | Transaction accuracy, security, and compliance.

[Bruna Coto @brunaiscoto]

@matthew_willers Hi, kindly dm your registered email.

[Bruna Coto @brunaiscoto]

@matthew_willers Make sure you have a recent proof of address ready in case it’s requested. Once that’s verified, the card option should become available.

[Bruna Coto @brunaiscoto]

the shipping address shown is your old address and you’re unable to change it due to the message stating that state and country or region updates are temporarily unavailable, please do not proceed with ordering the card at this time. This restriction means address updates must be handled by our support team. Kindly contact Uphold Support through the Help Center or send a dm and submit a request for an address update, including valid proof of your new address. Once the address is verified and updated on your account, you’ll be able to order a card and have it shipped to the correct address. We apologize for the inconvenience and appreciate your patience while we help resolve this.

[Bruna Coto @brunaiscoto]

Hi @matthew_willers Address changes can sometimes be restricted if there’s a pending verification or compliance check on the account. In many cases, our team just needs to manually review and approve the update for security reasons. This doesn’t mean you can’t use the card, just that the address needs to be updated first.

[Bruna Coto @brunaiscoto]

@Bruh21pajeet In some cases, funds are automatically sent back to the Uphold account if the bank rejects the transfer. Since you’ve already contacted support multiple times without resolution, this definitely needs to be escalated. Please make sure you haven’t received any emails requesting additional verification related to the transfer.

[Bruna Coto @brunaiscoto]

Hi @Bruh21pajeet Bank withdrawals can sometimes be delayed if they’re pending review, rejected, or returned, but you should absolutely have received a clear update by now. If your bank is confirming they never received the transfer, we’ll need to check the transaction status and any return or trace information on our side.

[Bruna Coto @brunaiscoto]

Hi @0MANCY_051 having your account closed without clear communication is understandably upsetting. Account closures related to potential fraud usually require a manual compliance review, but you should never be left without a response. Since you already have documentation showing your transactions, we can get this re-checked by the proper team.

[Bruna Coto @brunaiscoto]

Hi @0xdanniloBR Sometimes tickets take a bit longer if they require manual review, Keep the page open for now and avoid repeating the withdrawal. If you notice the app suddenly loading again, feel free to retry, but only once. Support delays aren’t ideal, and we appreciate your patience while this gets sorted.

[Bruna Coto @brunaiscoto]

Hi @0xdanniloBR Issues like this are usually tied to a temporary loading error or a security check that needs a quick look from our team. Please try refreshing the app or switching networks again, but since it’s still happening and support hasn’t replied yet, we’ll need to review your account directly.

[Bruna Coto @brunaiscoto]

Hi @bpmfm_One This kind of problem is usually linked to a temporary processing error or a security check that needs a quick review on our side. Please try refreshing the app or switching networks just in case, but if nothing goes through, we’ll need to look directly at your account.

[Bruna Coto @brunaiscoto]

Hi @stgo214 If you already have the documents that were requested, we can help move things forward so your assets can be reinstated. Please note that account-specific actions require a manual check from our support team.

[Bruna Coto @brunaiscoto]

Hi @anthony_bumbaca We don’t currently offer a public live-chat or phone number for support; most customer service is handled via tickets, email, or direct messaging so we can keep requests secure and documented. That said, we do our best to prioritize urgent cases as soon as they come in.

[Bruna Coto @brunaiscoto]

I’m sorry for the hassle you’re dealing with. If both card payments and multiple withdrawal attempts are failing, it likely means our automated security system temporarily flagged the activity, even though transactions under £/€/$500 should normally process automatically. Please DM with the email linked to your Uphold account and the exact error you’re seeing so we can review the hold, clear any incorrect flags, and restore your transfers and card payments as quickly as possible.

[Bruna Coto @brunaiscoto]

Hi @vi_tiles Weekend delays usually happen due to automated security holds or processing issues that need a manual review on our side. We definitely want to get this sorted quickly so you aren’t stuck waiting. Please try refreshing the app or retrying the transaction

[Bruna Coto @brunaiscoto]

Hi @NumbersGame101 Card declines at specific merchants can happen due to network issues, temporary security flags, or a mismatch in merchant category settings on our end. Please try refreshing the app or attempting the transaction once more, but if it still fails, we’ll need to take a closer look.

[Bruna Coto @brunaiscoto]

Hi @michael47587427 Sometimes USD deposits especially ACH or direct deposits can take a few business days to process, or might be held temporarily for security checks. Please doublecheck that you used the correct bank details and that the name on the account matches your Uphold account.

[Bruna Coto @brunaiscoto]

Hi @0MANCY_051 Issues like this are usually tied to a temporary processing error or a security flag that needs a quick check on our side. Please try refreshing the app or switching networks.

[Uphold @UpholdInc]

Gen Z is already on-chain, and it’s shaping how we build.

Uphold’s @beatonboulder explains how digital-first users and communities like XRP influence our products in her conversation with @beyond_broke.

[Bruna Coto @brunaiscoto]

Hi @JaxSiete44238 Uphold has recently tightened security on certain login paths, which can make desktop access feel more limited than before. You should still be able to sign in on desktop using your email and password, but sometimes extra verification or redirects get triggered depending on your browser settings or security flags.

[Bruna Coto @brunaiscoto]

Hi @Wilson99R Login issues can happen due to app updates, browser settings, or security triggers on your account. Please try updating the app, clearing your cache, or attempting login from a different device or browser.