@Swiggy same order got delivered and charged twice due to payment gateway failure on your side and cc is not willing to return and reimburse . What the heck is going on ?
@SwiggyCares Two identical orders with the same items/value processed within 1–2 mins clearly indicates an app/payment issue, not user intent. Shifting blame to the bank despite duplicate delivery is unacceptable. Resolve this or I will file complaints with @NCH1915 and Consumer Commission .
@SwiggyCares@Swiggy It was a payment gateway failure on the first order which you would find it in your application logs if you really investigate. Also , plz explain how two duplicate orders with same items and order value got processed within a span of 1-2 mins
@abhealthin @abhiassure @IRDAIndia Claim #1122585299979 rptdly mishandled dspite verified bank docs submitted multiple times in Oct. Aftr a frml escalation on Nov 4, there’s been no acknw ,violating ur own grievance TAT policy. This is a formal complaint for immediate redress
@abhealthin No updates from social media team. Meanwhile again got a payment advice with the dummy sbi account number , even though i had repeatedly provided my hdfc account. 🤣. You guys are a joke