@AmazonHelp@AmazonHelp I have now replied again to Michael’s original email, directly to [email protected] in the same thread. Please check now and confirm receipt. My son’s birthday is tomorrow and I urgently need this resolved today.
@AmazonHelp@AmazonHelp@AmazonUK Please can the genuine Amazon team urgently respond to this. Within seconds of posting I was contacted by an account impersonating Amazon Support. My original issue remains unresolved and my son’s birthday is tomorrow. I need this escalated today
@AmazonHelp@AmazonHelp I already replied directly to Michael’s email at 13:55 BST, four minutes after it was sent. My reply is visible in the same email thread. Please check the escalation inbox and confirm receipt instead of directing me back to an email I have already answered.
@AmazonHelp@AmazonHelp I replied to the email immediately. Please confirm it has been received and that this remains urgently escalated. The unwanted refund does not resolve the problem—I need the missing AirPods Pro 3 replaced before my son’s birthday on Monday. Please arrange this today
@AmazonHelp@AmazonHelp This is NOT resolved. Your supervisor processed a refund that I never requested. I explicitly asked for an urgent replacement of the missing AirPods for my son’s birthday on Monday. Please reopen and escalate this immediately—I cannot wait 5–7 business days.
@AmazonHelp@AmazonUK@AmazonHelp This is NOT resolved. Your supervisor processed a refund that I never requested. I explicitly asked for an urgent replacement of the missing AirPods for my son’s birthday on Monday. Please reopen and escalate this immediately—I cannot wait 5–7 business days.
@AmazonHelp@AmazonUK@AmazonHelp I’m still awaiting an urgent response. The missing AirPods were my son’s birthday present for Monday. Please contact me today and escalate this immediately.
@AmazonHelp@AmazonHelp The one-hour escalation link you sent isn’t working in X or Safari. Please send a fresh working escalation link or arrange an urgent callback today. The missing AirPods are my son’s birthday present for Monday
@AmazonHelp I bought them through Amazon Resale using a discount and gift voucher because that was the price I could afford. A supervisor confirmed another Resale pair exists but still refused to resend it. I need the present I paid for before my son’s birthday.
@AmazonHelp The Post Office counter confirmed the driver scanned them as delivered, but the counter never received them. Amazon then marked them LOST. One chat agent promised a replacement for Sunday, but the chat closed when I accepted a call and the promise disappeared
@AmazonHelp@AmazonHelp@AmazonUK URGENT: Amazon lost the AirPods Pro 3 I bought for my son’s birthday tomorrow. Tracking says “Package is lost and will not be delivered.” After 2 hours, 4 chat agents + a supervisor, Amazon still refuses to replace them. Please escalate today
@AmazonHelp I bought them through Amazon Resale using a discount and gift voucher because that was the price I could afford. A supervisor confirmed another Resale pair exists but still refused to resend it. I don’t want a late refund, I need the present before my son’s birthday
@AmazonHelp The Post Office counter confirmed the driver scanned them as delivered, but the counter never received them. Amazon then marked them LOST. One chat agent promised a replacement for Sunday, but the chat closed when I accepted a call and the promise disappeared.
@AmazonHelp@AmazonHelp@AmazonUK URGENT: Amazon lost the AirPods Pro 3 I bought for my son’s birthday tomorrow. Tracking says “Package is lost and will not be delivered.” After 2 hours, 4 chat agents + a supervisor, Amazon still refuses to replace them. Please escalate today.
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