I already have delivery instructions set to leave the packages at the back door. Your chatbot is not helpful and this is now the second time this year your ground delivery service has failed in their primary responsibility to deliver packages.
God @FedEx what do I have to do to get my package? You have left two door tags with no instructions on why the package wasn't delivered. Have not rung the door bell once, I literally ran down the street after the truck and they didn't stop. How would you like me to get this?