BT

BT. Behind Brilliant Things.

[BT @bt_uk]

@fergusjacqui Please come back to this page soon, we'll be working on a fix, and if you're needing to get in touch with our guides, you can find us on 0800 800 150.

[BT @bt_uk]

@fergusjacqui Hi Jacqui, you can check, and report any issues directly to the team online > https://t.co/gqud2yQZpH if nothing is showing, it will get picked up and looked into for you!

[BT @bt_uk]

@NasCostomano Hi Nas, our team are the best people to help. Give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone. We will get this looked into for you.

[BT @bt_uk]

Hi Tara, it's disappointing to read you've had an experience like this as I'd never expect any of our guides to do this, so it would be great to have it looked into. If you give us a call on 150 from a BT mobile, or 0800 800 150 from any other phone, you'll be able to speak with one of our team about what happened, and they'll be able to make sure you get any help you need.

[BT @bt_uk]

Our thoughts are with everyone affected by the Nepal flash floods.

We’re crediting back charges for mobile calls, texts and data used in Nepal, as well as mobile and landline calls from the UK to Nepal, between 26 August and 30 August (inclusive).

Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

[BT @bt_uk]

@bron1pick Hey Bronwyn, I appreciate this will have you concerned, and that there is a real need to get this sorted asap. You can check the status of the complaint online here > https://t.co/iI5sl091rV and where needed to raise it further.

[BT @bt_uk]

@mentorthedragon We want you having the best experience as possible, and if things aren't working please give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone. The team will do what they can to help.

[BT @bt_uk]

@christineh182 In that case, please give us a call from another mobile, or use someone else's phone to call, you can find us on 0330 1234 150. For other ways to contact us, please visit our website: https://t.co/AjWzTzsfaY

[BT @bt_uk]

Hi Johnathan, I'm sorry to hear you've been having issues. This really is the last thing we want. I appreciate you've called before, but the team are the best people to help. Please give us another call on 150 from a BT mobile, or 0330 1234 150 from any other phone, and the team will get this looked into.

[BT @bt_uk]

@abi_rann Hi Abi, thanks for getting in touch, if your Nan has an online account set up, you should be able to add from there. If not though, it would be best to give us a call. Call on 150 from a BT mobile, or 0330 1234 150 from any other phone.

[BT @bt_uk]

@jennyleyshon Hi Jenny. We always want you to be connected with great speeds. If you do need the team to have a closer look, please contact them back on 0330 123 4150, and they can escalate it from there.

[BT @bt_uk]

I know this will be frustrating, and I appreciate that call back will have left you feeling disappointed. I also know it's not ideal to call back, however we don't have access to your account from here. The team are the best people to help raise this further. Give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone.

[BT @bt_uk]

@Emma_coyne73 I know this is not ideal, and we will do everything we can to get you up, and running asap. If you do need any help though, please give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone. The team will be happy to help.

[BT @bt_uk]

@gobansko Hi, Claire.

We would like the opportunity to look into this issue in more detail for you.

Please contact our guides on 150 from your BT mobile or 0330 1234 150 from any other line. We will be happy to investigate any problems.

[BT @bt_uk]

@ga3819 Hi, Malcolm.

You can contact our guides on 150 from your BT mobile or 0330 1234 150 from any other line. We will be happy to help with your renewal.

[BT @bt_uk]

Our teams will always offer the best plan available for your account at that time. Please contact our team by dialling 150 or 0330 1234 150 from any phone, and they will assist you with finding a new deal that suits your needs. For more ways to contact us please see this link 👉 //www.bt.com/help/contact-bt

[BT @bt_uk]

@melanie_morton Hi Melanie. We certainly want you to be connected at all time. You can check for an update online at https://t.co/gqud2yQZpH. If you do need a hand from there, the team is available on 0330 123 4150 until 9pm tonight.

[BT @bt_uk]

@LadyRufus Hi Ruth. We always want you to be able to make calls. You can find more information on what to do in a power cut online here https://t.co/XZNzUyyi7w.