@PennyMacNews if you dial my business number again to upsell me, I will have every reason to file a complaint. Why aren’t you placing personal numbers in your dialers for outbound calls?
@HomeDepot Feedback when calling your appliance delivery company (GE). When you have an issue with delivery, you call and get GE’s IVR and then passed to manufacturer IVR to answer the same questions. As an advanced IVR user, should it still take 2 minutes to get to CSR?
@Target While I appreciate you mailing a free sample of Omeprazole, I’d like you to check your mail list. I’m sure that my husband’s grandfather who passed away 17+ years ago likely won’t be using it.
@Lowes calling 3 times and waiting 15 minutes for your flooring dept wasn’t bad enough (and still waiting for call back with answer). Your telephony system leaves much to be desired. But playing Human by Human League is rubbing it in a bit. #notironic
@Target called customer service and third time was the charm. First time your associate wouldn’t respond to my call. Second one put me on hold and hung up. I work in call centers. Nice call avoidance. If you care to educate, happy to share time if calls and ANI.
@PublixHelps Product is Publix drinking water 2.5 gal. After a failed first attempt at an order (3 weeks to get in). I was delayed getting in, so they put it back. Ordered again, called to ask where it was. In, said I would be in that night. Stopped about 830 and they were putting on shelf
@Publix Doing a special grocery order in your store might take more patience than it’s worth. It’s taken me 3 weeks to get a product that is your store brand. #customerservicefail