I'm interested in products, numbers, data, people, marketing, technology, strategy, innovation. I love to solve problems. Like Wolf, but in a less pulp way.
I am a strong supporter of studies, analysis and improvement of customer experience, user experience and employee experience.
But "Customer", "User" and "Employee" are just roles. And these roles are just a part of the dozen roles we play every day; each…https://t.co/SkwQrvr8mG
Appena terminato di registrare il terzo corso per il Master in Retail e Omnichannel per Pambianco Academy.
Dopo "La quarta rivoluzione industriale e le caratteristiche del consumatore moderno" oggi è toccato a "Omnichannel retailing e l'importanza dei dat…https://t.co/N7xNkP7oWn
Free tools: quotes with a # #background image
If you use famous quotes in your presentations, finding the right quote with a beautiful background and typography can take a long time.
Here are 3 sites that can help you find inspiration and create quotes…https://t.co/P255cINvyn
Data has always been and will always be fundamental.
It is the exclusive importance that we often give it that should make us think. #datadriven#knowledge https://t.co/ktQrqEnRfG
Downloadable report
Customer Experience Lacks Human Connection
Forrester’s 2018 CX Index results are in — and the outlook is bleak. For the third year in a row, scores have not improved. https://t.co/9qH1Q544Fr
8 useful tips to better map the customer experience journey. Tip #6 is one of my favourites: "Capture the dropout moments, they matter"
#customerexperience#cx https://t.co/BQTqrIjhvT
If no one understands what CX means, and efforts aren't successful, perhaps we need to kill the word Customer Experience all together and move to something simpler. https://t.co/ukW8TPoDxq
These days, customer experience -- more than perhaps any other aspect of a business -- can make or break a company. With the rise of social media allowing customer experiences to be shared almost instantaneously at the global level…https://t.co/WvfKWMQdeF https://t.co/OyzDBB0K0w
“The wake-up call for business leaders is to give people opportunities to do new things inside your company, because if they’re sniffing around outside and they leave, you’re going to be in a lot of hurt.” https://t.co/bvp00zIGvd