BuzzCloud

[BuzzCloud @buzzcloudco]

@donvito Httpie does the trick for me. https://t.co/SnYSKlVCAb

[BuzzCloud @buzzcloudco]

@JaredALee Just curious, had any luck with retrieving your luggage yet @JaredALee ?

[BuzzCloud @buzzcloudco]

@toscanaeroporti Well that’s embarrassing @toscanaeroporti !! Not only do you not pickup the phone, but you don’t even run a legitimate email system… all emails bounce back. @FlySWISS do you have another email address for Florence Lost and found? #Florence

[BuzzCloud @buzzcloudco]

@toscanaeroporti @FlySWISS @FlySWISS those are not the operating hours of the lost and found at @toscanaeroporti

[BuzzCloud @buzzcloudco]

@toscanaeroporti @toscanaeroporti any luck responding to customer requests for luggage? @FlySWISS is waiting on you to answer the phone so their international customers can retrieve their luggage. No one picks up your phone, email address bounces back, and the link provided is dead. #Firenze

[Marianne Baran @barandentl]

Kind Regards @FlySWISS. Please send us our suitcase. We have had no productive communications with you for 13 days. Our suitcase arrived at FLR on 6/18. It should’ve been forwarded to us immediately. There is no excuse for this delay. Do your job.

[BuzzCloud @buzzcloudco]

@toscanaeroporti @toscanaeroporti Le tue comunicazioni funzionano. Le e-mail tornano indietro, nessuno risponde al telefono e il collegamento che hai fornito in questo tweet è interrotto. Come possono contattarti i passeggeri?!

[BuzzCloud @buzzcloudco]

@FlySWISS @FlySWISS I am not asking you to give that information on my behalf. I am asking for you to call the list and found phone number you’ve provided to me as a customer so you will see that number does not work. I am also asking for a better way for @FlySWISS to help your customers.

[BuzzCloud @buzzcloudco]

@toscanaeroporti @FlySWISS @FlySWISS I was suggesting you try contacting Florence airport lost and found. My bags are located there per my previous phone calls and AirTag. I am asking for your help making contact with them, meaning you would try calling them so you can see that they won’t answer.

[BuzzCloud @buzzcloudco]

@toscanaeroporti @FlySWISS here is the contact info for Florence lost and found… go ahead and try this process out before telling customers to contact them. Let me know how it goes.

[BuzzCloud @buzzcloudco]

@FlySWISS Arti the bag is sitting in FLR, so world tracer won’t do you any good. @FlySWISS abandoned it there after delaying it and then put the responsibility on the airport. Can you pease try contacting the airport too? After all, it’s your company’s fault.

[BuzzCloud @buzzcloudco]

@FlySWISS can you please work with the Florence airport to recover my bags which you left there after you delayed them? They do not pickup the phone, their email address bounces back, and their link to submit an inquiry is dead. You have staff at the airport right? Please help!!

[Marianne Baran @barandentl]

@FlySWISS it may be more cost effective for you to just fly me out to FLR to retrieve my suitcase that’s been stuck in the FLR lost and found for 11 days instead of paying out a claim to replace all the contents. #studyabroad #collegdaughter #aritzia #sephora

[BuzzCloud @buzzcloudco]

@FlySWISS I’ve already done that with Swiss and the bag isn’t in the world tracer system.

[BuzzCloud @buzzcloudco]

@JaredALee Seems like they really don’t care about passengers bags... No help, no communication and no accountability. They only want to DM people back saying to email them and you’ll get an automated response, or a phone number where no one picks up. Never flying with them again.

[Marianne Baran @barandentl]

@FlySWISS. 11 days of not helping us retrieve our suitcase from @toscanaeroporti .Stop ignoring us. Stop diverting blame to FLR lost and found. It is your responsibility to get the suitcase to us. If the baggage handlers you use are not doing their job you need to intervene.

[BuzzCloud @buzzcloudco]

@toscanaeroporti @toscanaeroporti can you fix the phone number, email address and link so people can contact you? They are all broken.

puoi correggere il numero di telefono, l'indirizzo e-mail e il link in modo che le persone possano contattarti? Sono rotti.

[Veronica @Veronic08525558]

#ToscanaAeroporti why is lost & found only picking the phone between 8-9 AM and 4-5 PM, also there is no holding the line when agent is busy. Impossible to get a hold of anybody. I tried 20x

[BuzzCloud @buzzcloudco]

@toscanaeroporti I need your assistance, but am unable to get any one to pickup the phone or now response to emails.

Per favore, risolvi questo problema perché ho bisogno della tua assistenza, ma non riesco a convincere nessuno a rispondere al telefono o ora a rispondere alle e-mail.

[BuzzCloud @buzzcloudco]

@toscanaeroporti email response: Hi. This is the qmail-send program at https://t.co/3wodsVoimf.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[email protected]>:
user is over quota