We get a lot of questions about why Shopify Payments are disabled after risk reviews, so I want to be direct about what we do, why we do it, and what the data shows.
We often hear "My chargeback rate is only X… why is Shopify acting on my store?"
While chargeback rates are one signal, fake reviews, buried subscription terms, products that never arrive – these are just a few of the other signals that trigger action. When buyers have to dispute a transaction from a merchant because they never shipped a product or the product was different from what was promised, the trust degrades in all independent businesses on Shopify.
We also closely look at when we get this wrong: 99.9% of merchants in good standing have never experienced a wrongful termination or rejection. In the rare cases we get it wrong, there is a defined escalation path, and we have invested in making it faster, more transparent, and more self-serve.
This is what it means to build a platform merchants and their buyers can trust. 👇
@TheNotoriousMMA The country is class. The people running it? Gone to shite.
We built a site tracking where your taxes actually go.
€133 billion a year and they can't house 17,000 people or finish one hospital.
Have a look → https://t.co/4AQyJDYSiz
@TheNotoriousMMA Here's the evidence Conor.
Every wasted euro. Every broken promise. Every scandal sourced.
They spent €336K on a bike shelter. Over 5,457 children are in emergency accommodation.
A shelter for bikes. Not for kids.
https://t.co/4AQyJDYSiz