(2/2)...flights to be used as a voucher. @AmericanAir told me “We aren’t @SouthwestAir - we fly all over the world.” Like I should care about that? Complete total lack of empathy or helpfulness by @AmericanAir. It’s clear that they they are not, in fact, @SouthwestAir. #airtravel
(1/2) In OK for a funeral. Mistake made on @AmericanAir reservation date. Requested that the flight be canceled and money applied to new flight to get home. Was told no and that this was now a throw away ticket. I told them @SouthwestAir had a policy that allowed canceled...