Hey @AmericanAir — new slogan idea:
“Arrive an hour early. We’ll still find a way to make you miss your flight.”
My boyfriend arrived an hour before departure today only to find your ticket counter already closed. Couldn’t check his bag. Missed his flight. Now he can rebook tomorrow or drive.
I stopped flying AA after one of your gate agents called me a bitch over my crossbody bag.
Your customers aren’t inconveniences. They’re literally the people paying you.
At this point, the driver’s seat offers better customer service.
🚗 ✌🏻