Emma F

passionate marketing prof, trend and innovation watcher, Associate Director, oh and my best job, a Mum. Love life, fam, fitness and sausages (the dog variety)

[Emma F @c8mma]

@Wayfair how do I get your team to respond to me??? Nothing in a week. Such #poorcustomerservice

[Tristen Coad @Tristencoad]

Facebook, WhatsApp, instagram and messenger down. Twitter be like…

[sara🏎 @SaraLenhrd]

Sneaking over to Twitter to check if Instagram is down.

#InstagramDown #Instagram #Twitter

[RWS Group @RWSGroup]

Companies struggling to deliver impactful global #eLearning and #training programmes across multiple languages and countries can now benefit from RWS’s new eLearning practice. 👨🏿‍🏫 👩🏼‍🏫

Read more about it here: https://t.co/NfUhwXKdn4

[Emma F @c8mma]

@British_Airways how can I apply a voucher to a balance. There is no option??

[Emma F @c8mma]

Fuming again with #hermes delivery @MonsoonUK - yet again the crap service has meant my items won’t get to me in time. I really would change to a better delivery partner like @DPDgroup_news or @RoyalMail #customerservice

[Emma F @c8mma]

@OxfordQuins Can we bring our dog today?

[Emma F @c8mma]

@VirginHolsHelp just testing this to see if I get a response as I’m thinking about booking a holiday and @British_Airways are just not getting back to me. If I cancel and book with you, are you actually responding to customers?

[Andrea Vitti @AVSunday]

@jenniferla__ @ian_hardacre @British_Airways I use to love flying with @British_Airways but they will be losing customers fast with the way we are all being handled! I get they are busy but seriously we literally are being given no options as customers to contact them!! Ridiculous! 🤬

[Emma F @c8mma]

@British_Airways how am I supposed to contact you when every single channel (phone and chat) cut you off or is a non helpful automated response??? I’ve even tried Twitter and nothing. I chose BA holidays over TUI and am now regretting it. It might be easier for me to cancel tbh.

[Emma F @c8mma]

The irony about scheduling a call with a CX company @Qualtrics and they just don't turn up! @QualtricsLife indeed? #customerexperience #qualtrics

[Emma F @c8mma]

Great news for us @RWSGroup

[Emma F @c8mma]

😂

[Emma F @c8mma]

@TropicSkincare I cannot believe that you sent the free magazine via DPD 3 days AFTER my order. Consider your Carbon footprint next time. Am quite disappointed tbh. How can you call yourself so ‘carbon neutral’? And ‘eco’ ? I’d rather you skipped the magazine next time.

[Emma F @c8mma]

@bluechiphols you’re website is not working? And I wish to make a booking !

[Emma F @c8mma]

What do I pay my council tax for @aylesburytc ? this is an absolute danger - how do I report this?

[Emma F @c8mma]

This is such a sad story - such devotion. 😞 Ex-France player dies after 39-year coma - BBC Sport https://t.co/92HMcrbtjr

[Emma F @c8mma]

@thameswater we have NO WATER -
This is an emergency- our property nearly flooded at 4am due to a burst water main. We have been out 4 hours and have not been given bottled water and fix team not here. Help.

[Emma F @c8mma]

I reported this a weeks ago and nothing. I’m so so angry right now at your absolute incompetence and the damage to our property could have been avoided @thameswater 😡

[Emma F @c8mma]

@CostaCoffee this click and serve thing just does not work. Takes way longer and stores are just not ready #aylesburycosta #costa