Hi @LinkedInHelp , I purchased LinkedIn Lite Premium yesterday but the required features weren’t available. I cancelled it immediately and requested a refund, but support case was closed without a resolution. Please help with the refund.
@LinkedInHelp@LinkedIn
Hi @HPSupport & @HPIndia,
I'm extremely disappointed with the support I've received regarding my HP Victus 15 laptop.
I purchased this laptop at the end of October 2025. Initially, it worked perfectly, but in January 2026 it started crashing occasionally. At first, I ignored it, thinking it wasn't a major issue. However, by February, the laptop began crashing every single day during normal usage.
I contacted HP Support through WhatsApp and Call raised multiple service requests. Each time, the troubleshooting process started from the beginning with software diagnostics and Windows 11 reinstallation. I repeatedly informed the support team that this appeared to be a hardware issue rather than a software problem, but my concerns were ignored and the same software troubleshooting was repeated without resolving the issue.
Eventually, I visited an HP Authorized Service Center. Even after explaining the complete history, the service center also followed the same approach initially. Later, they replaced the RAM, but the issue persisted and, in fact, the crashes became even more frequent. They then replaced the SSD, yet the laptop continues to crash. I have screenshots, photos, and videos documenting these crashes, along with all the service records and ticket history.
Adding to this, I also discovered that the warranty on my laptop was registered incorrectly. The warranty start date was recorded before I had even purchased the laptop, causing it to expire earlier than it should. I had to raise separate support requests just to get the warranty corrected, which added to the overall inconvenience and poor customer experience.
Since multiple repair attempts have failed to resolve the issue, I requested an escalation and a replacement unit. Unfortunately, HP Support tells me that the service center must escalate the case to the CRT Level 3 team, while the service center says only HP Support can initiate that escalation. As a customer, I am being sent back and forth between both teams without anyone taking ownership of the issue.
It's been several months of repeated troubleshooting, multiple repairs, and countless follow-ups, yet my laptop still isn't working properly. This has caused significant inconvenience and has severely affected my trust in HP's customer support.
I request @HPSupport, @HPIndia to immediately review my case and escalate it to the appropriate team. If the product cannot be repaired after multiple attempts, I request a replacement unit.
I am ready to share all repair job sheets, purchase invoice, and supporting evidence via DM.
Case IDs: 5150844203, 5156153653, 5157824028, 5158777828, 5160041920, 5160586374, 5160844542
#HPSupport #HPVictus #CustomerService
@Meta@Instagram My 3.3M account @ezsnippet was suspended due to a copyright strike from a FAKE email. I’ve provided all evidence showing it’s fraudulent but getting ZERO support. Genuine creator being punished while scammers win. Need urgent human review.