Sunil Beri

[Sunil Beri @caaasberi]

When you leave your car at an authorised service centre, trust is part of the service you expect. Unfortunately, our recent experience with MG has been anything but reassuring.

On 10 June 2026, we handed over our MG Astor to Cargo Motors (Kutch) Pvt. Ltd., MG Gurugram, for its scheduled periodic maintenance.

Later that very same day, we received a call from the dealership informing us that our vehicle had met with an accident while in their custody. The only assurance offered was that the damage would be repaired and that we would not be charged for the repair.

But that raises a very basic question: why would a customer ever be expected to pay for damage caused while the vehicle was under the dealer’s care in the first place?

Several important questions still remain unanswered:

• How did a customer’s vehicle sustain such extensive damage inside an authorised service centre?

• Why was the vehicle not delivered on the committed date of 11 June, despite assurances given by the dealership?

• Why has there been no proactive communication regarding the revised delivery timeline?

• Why are there no meaningful updates being shared on the service group, forcing the customer to repeatedly follow up?

Beyond the physical damage to the vehicle, this incident has caused significant inconvenience and hardship:

• We have been left without our vehicle for an indefinite period, disrupting our daily schedules and commitments

• We have had to deal with the stress and uncertainty of not knowing when our car will actually be returned

• We are now faced with the possibility that the vehicle’s future resale value may be adversely impacted, as accident repairs and repainted panels are factors that many buyers consider while evaluating a used car

• Most importantly, our confidence in entrusting our vehicle to an authorised service network has been severely shaken.

The issue here is not merely a dented bonnet.

It is about accountability, transparency, communication, and taking responsibility when things go wrong.

Customers choose authorised service centres because they expect a higher standard of professionalism and care. While accidents may happen, the manner in which an organisation responds afterwards reflects its true commitment to customer service.

As of today, we continue to wait for clear answers, timely updates, and the return of our vehicle.

We sincerely hope that MG Motor India and Cargo Motors Gurugram address this matter with the seriousness it deserves, compensate customers fairly for the inconvenience caused, and ensure that no other customer has to go through a similar experience.

A repair may restore the car, but who restores the customer’s trust?

@MGMotorIndia @MGCaresIndia

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#MGMotorIndia #MGAstor #CustomerExperience #CustomerService #ConsumerRights #AutomotiveIndustry #Gurugram #ServiceExperience #Accountability #CustomerTrust #Scam #gurgaonpolice

[Sunil Beri @caaasberi]

Nature casually sketching an aircraft at 35,000 ft

[Sunil Beri @caaasberi]

It’s good to be a futuristic company but what about the present… 2 years membership expires in 2 months, Membership with NOS power 😂#needforspeed ,#lenskart @peyushbansal @Lenskart_com ….

[Sunil Beri @caaasberi]

Real estate at its high or is the moon coming closer

[Sunil Beri @caaasberi]

@imfulara @narendramodi @BJP4India Totally

[Sunil Beri @caaasberi]

@GOgreen_12 @narendramodi He should , with immediate effect

[Sunil Beri @caaasberi]

@tihadi31 @narendramodi With u

[Sunil Beri @caaasberi]

@narendramodi Modi ji look at the condition of the country , aapko to vote ki padi hai , I have had to make 70-80 phone calls to get oxygen for a friend , didn’t get it , he died, u could have tweeted and asked for oxygen from other countries , instead of asking for vote !!

[Sunil Beri @caaasberi]

Thinking how to get the car reverse / proximity sensor installed in myself to maintain social distance !! Any thoughts 🧐🤓 #Social_Distancing #InnovationForEveryone #AmazonWishList

[Sunil Beri @caaasberi]

@PMOIndia a humble request sir , pls don’t reduce or let staff take voluntary pay cuts who have been on the front and are helping in essential services!! They deserve much more. On the other hand , we who are sitting in our houses should come forward and contribute the most

[Sunil Beri @caaasberi]

@sonakshisinha Theek hoga agar aap thodi pocket dheeli karodo !! Contribute to PM Cares fund for COVID pls !!

[Sunil Beri @caaasberi]

@akshaykumar @narendramodi Though it’s a generous amount , however why don’t u help collect more amounts from your film industry friends and make it’s a much more larger one !! Only u can force them to do so .... we are doing our bit within our limits, u all are limitless!! Help

[Sunil Beri @caaasberi]

@RNTata2000 God bless you sir , only industrialists like yourselves would have given such a generous donation without any political gain or angle !! Salute

[Sunil Beri @caaasberi]

kkr loses by 3 zkts

[Sunil Beri @caaasberi]

kkr haarega