Cath Demetriou

[Martin Lewis @MartinSLewis]

Pls share. The new PPI?

HUGE announcement from @theFCA this morning that has gone totally under the radar. It may mean a pay-out for millions who bought a car/van on Motor Finance before 2021.

I’ve done back of the envelope numbers and at the top end this could be PPI type scale (that was £40bn), big enough to be a form of Quantitative easing (so real consequences for the next govt as it’ll likely take a year).

It is to look at the handling of complaints about commissions when people got motor finance (pre 2021). Two big Ombudsman cases revealed today indicate that firms are falsely rejecting complaints and the FCA is now to do a full review of complaint handling.

The FCA wouldn’t do this unless it was likely to find they were doing it wrong. So my suspicion is when it finishes its investigation it will (in order of likelihood) set up either

a) A redress scheme where it orders all the firms to pay redress to every effected customer even if they've not complained.
b) Redress rules where it orders them to pay out redress based on a set formula, to those that complain

The pay out would be either the interest on loans (which is big), the commission (which is big), or the whole loan (which is huge). We're possibly talking thousands back for many.

Clearly this means getting complaints in if you were mis-sold is going to be crucial especially if they choose scheme b) and there is a cut off involved.

It should be noted part of the announcement is the FCA has put a freeze on firms handling complaints for now, so if you complain now they don’t have to do anything, but my provisional thoughts are it is worth people who think they’ve been mis-sold getting in a complaint now as a marker.

So my team and I will be working on a full guide on how to do that which we’ll have out in the next couple of weeks to talk you through this step-by-step. Please watch this space and share with people who may have been impacted.

[Sheena @sarky_sheena]

Me at the bar waiting to be served.

[BarefootRebel @RebelBarefoot]

Just over 4 years ago, I tried to end my life.

Tw. Sui*ide

I repost this picture every year, this was the last picture taken of me before my attempt. I look so happy, carefree & full of life. What many did not realise was how much I was raging a war with myself. Convinced I....

[Cath Demetriou @caffacaked]

Absolutely not

[Adam J Smith @Jacks21Smith]

Just leaving this here. It was widely known about Phillip Schofield. There is a witchhunt for Holly Willoughby but they all knew! #ThisMorning

[Laura 🥑 😎 @LauraAvocado]

@LeeCraddock12 Older iPhones don't have the option to turn off emergency alerts in Notifications, so this is what you do. 👇🏼 (Got it from Apple website - it worked for my partner's iphone.)

[Lee @LeeCraddock12]

If anyone has a secret mobile phone hidden from an abusive partner, remember to switch off emergency alerts, or the phone will be activated with the loud alert on the evening of 23/04. I think this government action is misguided for a few reasons
Please retweet to notify friends.

[Britain People @Britain_People]

This is NOT a Joke

You’ve got to be kidding?

🔴MPs to get £2,200 PAY RISE from April for 'dramatically increased' duties last year

https://t.co/h7rcsSdf92

[Emma 💚🍉 @ejgallagherx]

Girls if you ever want to know which men to avoid dating just check out the replies on any tweets against Mason Greenwood.. If you’re the type of bloke to support a rapist just because he’s a football player you probably shouldn’t have a girlfriend or be near any females.

[Cath Demetriou @caffacaked]

@Barclays refusing my Dad access to £17,000 of his own money that he put in a helpful start account for my family springboard mortgage, even though the mortgage is redeemed. Not one person at Barclays knows anything about the account! Do not bank here peeps, what a shambles

[TT✨ @justask_tyra]

@MACKPNTR

[London Fire Brigade @LondonFire]

Sadly more examples of people walking on frozen ponds in #London. In the strongest way possible please do not do this! Help us spread this message

[Cath Demetriou @caffacaked]

The most stressful Tuesday in the history of Tuesdays

[Lewin | Wealth Pill 💊 @Wealth_Pill]

If you sleep 7+ hours a night and still wake up tired, read this:

[Shyaaam @Shhyaaamm]

I always put two alarms, one for the person I want to be and one for the person I am.

[Dr. Nicole LePera @Theholisticpsyc]

One of the most difficult parts of having a narcissistic parent (NP) is that the relationship can feel so close but there's also: manipulation, guilt tripping, and abandonment of your own needs.

A THREAD 🧵

[Fesshole🧻 @fesshole]

My wife loves the soaps, it annoys me dearly but new year eve 2020 there was a scene where Danny Dyer's character called the Samaritans, I was depressed and it lead me to do the same, having someone to talk to stopped me ending my life that night, her soap watch saved my life.

[lauren o'neill @hiyalauren]

something I find very unexpectedly tender is when you have an elf bar and your friend puts their hand out and you just give it to them and they have a little go on it and all of this is done wordlessly

[Jus @1Myles4]

Put them kids back on zoom this traffic Is ridiculous