CAFON Nigeria

We are consumer rights advocates & we increase awareness for consumer rights. 👉 #CloseOneMillionBankAccounts

[NERC Nigeria @NERCNG]

Ohun tí ó yẹ kí o mọ̀ nípa àwọn Alákóso Ìṣàkóso Iná Mọnamọna ti Ìpínlẹ̀ (SERs)

Tí ìpínlẹ̀ rẹ bá ti bẹ̀rẹ̀ sí í ṣàkóso ọ̀rọ̀ ina mọnamọna lábẹ́ àṣẹ ìpínlẹ̀, Kọmíṣọ́nù Ìṣàkóso Ina Mọnamọna ti Ìpínlẹ̀ rẹ (SERC)ni yóò jẹ́ ibi àkọ́kọ́ tí o máa kàn sí fún àwọn ẹ̀dùn ọkàn ẹjọ́, tàbí àríyànjiyàn tí kò tíì yanjú láàárín rẹ àti ilé-iṣẹ́ pínpín ina mọnamọna (DisCo) rẹ.
Láti mú kí ó rọrun fún ọ, a ti ṣe ìfilọ́lẹ̀ Àtòjọ àwọn SERC (SERC Directory) níbi tí o ti lè rí àwọn Ojú-òpó wẹẹbù tí a fọwọ́sí, Àdírẹ́sì imeeli, Nọ́mbà tẹlifóònù, Àwọn ojú-òpó àwùjọ (social media handles), àti àwọn Àdírẹ́sì ọ́fíìsì ti gbogbo àwọn alákóso ìṣàkóso ina mọnamọna ti ìpínlẹ̀ tí ń ṣiṣẹ́ lọ́wọ́lọwọ. A ó sì máa ṣe àfikún àti ìmúdójúìwọ̀n sí àtòjọ náà bí àwọn ìpínlẹ̀ míì ṣe ń wọ inú ètò ìṣàkóso ina mọnamọna tiwọn.
Ṣàbẹ̀wò sí Àtòjọ SERC lónìí láti rí Kọmíṣọ́nù Ìṣàkóso Ina Mọnamọna ti ìpínlẹ̀ rẹ."
#NERC #NESI #Electricity #Ina Mọnamọna #Yoruba

[NCC Consumers @ConsumersNCC]

Shey you sabi your rights as telecom consumers wey you be?

Na when you sabi your right, you go fit make decision wey you dey sure of and fit talk things wey dey go wrong.

Sabi your right. Dey talk.

#KnowYourRights #TelecomConsumers #ConsumerRights #NCCProtectsYou #ConnectingNigeria

[WebTV @webtvnigeria]

“Rights come with responsibilities.”
When you pay for goods or services, you’re not just buying; you’re entering a contract. Understanding this is key to becoming a smarter, more empowered consumer.

Mrs. Sola Salako Ajulo @purrples, Founder, @CafonNg, breaks down the critical role of consumer responsibility in Nigeria’s business environment.

Full video: https://t.co/fMvs9slWzP

#ConsumerRights #ConsumerProtection #KnowYourRights

[NCC Consumers @ConsumersNCC]

Data Management tip of the day!
#QualityOfService #BetterConnectivity #ConsumerExperience #DigitalNigeria
#ConnectedNigeria #NCCNigeria #TelecomConsumers #consumersNCC

[WebTV @webtvnigeria]

This edition of WebTV Focus, anchored by Gabriel Jude, features Mrs. Sola Salako Ajulo, Founder, @CafonNg, discussing advancing consumer rights and protection advocacy in Nigeria .

Watch full video: https://t.co/dyKskKVyp0

#ConsumerRights

[FCCPC Nigeria @fccpcnigeria]

Banks answerable to FCCPC, court rules

* Dismisses UBA’s suit, fined N2m

* It’s a big victory for bank customers, says Tunji Bello

Advocacy for consumer rights in the banking sector recorded a major boost today with a judgement by a Federal High Court in Abuja dismissing, in its entirety, a suit by UBA Plc seeking to contest the jurisdiction of the Federal Competition and Consumer Protection Commission (FCCPC). 

In its ruling, presiding Justice James Omotosho affirmed the Commission’s statutory authority to investigate consumer complaints involving banks and other financial institutions.

In the suit, FHC/ABJ/CS/1972/2025, United Bank of Africa Plc sought to determine whether in light of Section 251 (1) (d) of the 1999 Constitution of the Federal Republic of Nigeria (as amended 2023) and Section 65(1)(a) of the Banks and Other Financial Institutions Act (BOFIA) 2020, the FCCPC could validly exercise jurisdiction over a commercial bank duly licensed by the Central Bank of Nigeria (CBN) and over any of its functions, acts, financial products, or financial services.

In his judgement, Justice Omotosho considered Sections 251 (1) (d) of the Constitution and 65(1)(a) of BOFIA, which the plaintiff had relied upon to challenge the Commission’s jurisdiction, and upheld the authority of the FCCPC in competition and consumer protection matters in the financial sector.

Consequently, UBA plc was fined N2m for “bringing a frivolous and unmeritorious case against the defendant”. 

With respect to receiving and investigating Consumer complaints, the Court stressed that there is no other agency in Nigeria saddled with this responsibility except the FCCPC.

“No portion of the Banks and Other Financial Institutions Act gives such powers to the Central Bank of Nigeria, nor does the Central Bank of Nigeria Act,” said Justice Omotosho. 

“The FCCPC (Defendant) is therefore the proper agency to investigate such consumer complaints,” the judge held. 

He therefore held that the FCCPC “is vested with statutory powers to inquire into Consumer Protection issues involving customers and banks.” 

Justice Omotosho cited Sections 1, 2, 17(e) and 104 of the Federal Competition and Consumer Protection Act, 2018 (FCCPA), relating to the objectives, scope, investigative powers and application of the Commission��s mandate in matters concerning competition and consumer protection.

Section 104 of the FCCPC Act states that “Notwithstanding the provisions of any other law but subject to the provisions of the Constitution of the Federal Republic of Nigeria, in all matters relating to competition and consumer protection, the provisions of this Act shall override the provisions of any other law.” 

In a swift reaction, the Executive Vice Chairman/CEO of FCCPC, Mr Tunji Bello, hailed the judgment, describing it as “a significant milestone in our advocacy for bank customers who have for long endured unfair treatment.”

He said the judgment provides judicial guidance on the complementary relationship between sector regulation and the consumer protection framework established under the FCCPA.

Mr. Bello stated that the decision reinforces confidence that consumers in every sector of the economy, including financial services, are entitled to accessible channels for complaint resolution and lawful redress.

He noted that the judgment is also significant for businesses, as it clarifies that regulatory accountability and consumer confidence are mutually reinforcing pillars of a healthy market environment.

According to him, the Commission will continue to engage financial institutions and other service providers professionally, fairly, and in accordance with due process, while encouraging internal complaint resolution mechanisms that address consumer concerns promptly.

Ondaje Ijagwu
Director, Corporate Affairs
@NigeriaGov
@NGRSenate @HouseNGR

[NERC Nigeria @NERCNG]

Under the Electricity Act 2023, 15 states have now taken full control of their electricity markets.

This means:
>You no longer report complaints to NERC
>You now report complaints to your state electricity regulator (SER)
>Your state electricity regulator (SER) is now your primary point of contact for complaints such as disputed bills, metering delays, poor customer service from DisCos, etc.

Report complaints directly to your SER if you live in:
Enugu
Ekiti
Ondo
Imo
Oyo
Edo
Kogi
Lagos
Ogun
Niger
Plateau
Abia
Nasarawa
Bayelsa

Save this post and share it with someone in these states.

#NERC #ElectricityAct2023 #StateElectricityMarkets #EnergyReform #NESI #PowerSector #Nigeria #ElectricityData #SERs #EnergyTransition

[CAFON Nigeria @CafonNg]

Are you expressing your consumer rights… or crossing the line?

Join @purrples on Splash FM 106.7 Abeokuta as she breaks it down live.

🗓️ Tomorrow (Thursday, April 23)
⏰ 8:30 AM

Topic: Consumer Rights: When Does Criticism Become Calumny?

Don't miss this insightful discussion

[CAFON Nigeria @CafonNg]

Your money matters. Your voice matters.

Let’s build a market that works for everyone 🇳🇬

~8

#KnowYourRights #FairMarkets #ConsumerProtection #cafonng #NaijaConsumers #FCCPA #MergersandAcquisition #FCCPC #lascopa #ConsumerProtectionInNigeria

[CAFON Nigeria @CafonNg]

Thinking of merging, buying or taking over a business?

Hold on first…

The Federal Competition and Consumer Protection Commission @fccpcnigeria says you must get approval before doing that.

Here’s why it matters:

~1

[CAFON Nigeria @CafonNg]

If something goes wrong:

👉 Speak up
👉 Report it
👉 Seek redress

You have rights. Use them.

~7

[EFInA @EFInA_Nigeria]

Most consumers only begin to think about their rights after something has already gone wrong, when a transaction fails, a service isn’t delivered, or a complaint is ignored. The challenge is not the absence of consumer protection laws in Nigeria, but the difficulty many people face in understanding and acting on those rights.
This is where the @CafonNg Consumer Companion (3C) comes in. It is a free, AI-powered consumer rights guide designed to help Nigerians make sense of their rights and respond confidently to everyday consumer issues.

Using 3C is simple and accessible. Once you visit the web app and create a free account, you can log in and describe your issue in plain language, just the way you would naturally explain it. Whether it’s a failed bank transfer, an online vendor refusing to deliver, or a service that didn’t meet expectations, the platform instantly provides clear guidance on your rights, what the business should have done, and whether there may have been a violation.

Beyond helping you understand the situation, 3C also guides you on what to do next. It shows you how to properly engage the business, helps you structure your complaint, and directs you to the right channels if further action is needed.

By simplifying complex information and making support available in real time, 3C puts practical consumer protection directly in your hands. You can try it for free at https://t.co/qpQTBlgJEI.

[CAFON Nigeria @CafonNg]

Every naira you earn deserves protection.
From failed transactions to hidden charges, many Nigerians face issues daily without knowing what to do.
Watch @purrples break it down + how CAFON's 3C can help:

https://t.co/SYSBheIGil

Don’t guess your rights - Ask 3C!
#Ask3C #consumer

[CAFON Nigeria @CafonNg]

Debit alert… but transaction failed
You report it and hear:
“Wait 72 hours.”

72 hours later… still nothing.

You have a right to a timely refund - don’t keep chasing your money.

Use the 3C Platform to report & get results.

Complain smart 👉 https://t.co/vIvYDWE48J

#3C

[CAFON Nigeria @CafonNg]

Let’s carry that Easter “new beginning” energy into making smarter, more confident consumer choices.

-3
#ConsumerRights #NewWeek #CAFON #consumercompanion #ConsumerProtectionNigeria

[CAFON Nigeria @CafonNg]

We hope you had a restful Easter break - a time of reflection, renewal & fresh beginnings.

As we step back into work & daily activities, it’s also a good time to reset how we show up as consumers.

From delayed services…to faulty products…to “we don’t do refunds” stories.
-1

[CAFON Nigeria @CafonNg]

This new week, don’t just let things slide.

Speak up. Ask questions. Demand better.

And when things don’t go as they should, remember - you’re not alone.
CAFON is here to educate, support and help you seek redress.

-2