Caitlin Ford

[Caitlin Ford @caitlin_ford]

@CleanPrintCrpto @Barbkitteen @DerZulan @austinknightof @Tinder Signed up with my Google voice number and still banned. I think this is an IP address issue

[Caitlin Ford @caitlin_ford]

@Tinder Tinder where is your customer service??? Paid for tinder gold. Cannot match with anyone. Says “failed to match” every time I match someone. I just signed up, is my IP banned? I haven’t broken rules or acted shady. Sent three support messages, no reply.

[Caitlin Ford @caitlin_ford]

@BBVA_USA I was able to login. I also created a new bank account with Chime and as soon as I can I will be transferring all of my money to that and closing my account with BBVA. You guys deserve a class action lawsuit for this. You have proven to already be untrustworthy with my money 2/2

[Caitlin Ford @caitlin_ford]

@BBVA_USA I had no idea that I should have saved my account number BEFORE YOU LOCKED US OUT! Did you idiots not realize the only way we have access to our simple account numbers is... uh ON THE WEBSITE???

[Caitlin Ford @caitlin_ford]

@BBVA_USA It’s mind blowing to me that you guys were so surprised by the “high volume” of mobile banking sign ups. You guys carry an EXACT record of how many Simple accounts there are. Whoever could have predicted such a thing? Literally you guys could have 🤪 1/2

[Caitlin Ford @caitlin_ford]

@BBVA_USA Was going to give you guys a chance but I am immediately changing banks on Monday as soon as your offices open. Atrocious customer service. The fact that you guys didn’t have a dedicated Simple to BBVA transition team is beyond incompetent.

[Caitlin Ford @caitlin_ford]

@hayatohuseman @Summerson @bbva @BBVA_USA You should try Chime! Probably the most comparable thing I’ve seen to Simple

[Caitlin Ford @caitlin_ford]

@BBVA_USA
Things BBVA doesn’t have time for: Customer service following a massive banking transition.
Things BBVA does have time for: Hiding tweets from angry customers.

[Caitlin Ford @caitlin_ford]

@BBVA_USA

[Caitlin Ford @caitlin_ford]

@glenz_27 @champagnesun @simple @BBVA_USA Welcome to the #bbvaisoverparty 🥰

[Caitlin Ford @caitlin_ford]

@BBVA_USA So can we sue BBVA or what? This cannot be legal...

[Caitlin Ford @caitlin_ford]

@baileybotwin @BBVA_USA Amazing how a company that makes almost 5 billion in annual revenue somehow couldn’t afford to train a concierge customer service team for this account transition, much less bother to keep customer support open for the weekend. Corporate greed at its finest.

[Caitlin Ford @caitlin_ford]

@Just_Tigo @BBVA_USA @simple Because they never actually cared about making a “seamless transition”. They just wanted to hold onto Simple customers’ money so they can make interest on it. They are going to make millions this weekend by not allowing people to withdraw or use their money.

[Caitlin Ford @caitlin_ford]

@blants @heysupeceda @BBVA_USA They are absolute morons!

[Caitlin Ford @caitlin_ford]

@BBVA_USA BBVA is currently collecting MILLIONS OF DOLLARS in interest by holding onto Simple customers’ money all weekend while providing zero customer support. How is this even legal??

[Caitlin Ford @caitlin_ford]

@empowermentidea @BBVA_USA @simple Everyone I know who uses Chime really likes it, seems to be the most comparable product to Simple. That’s where I plan to take my banking on Monday when BBVA opens theirs offices again. Bunch of clowns. 🤡

[Caitlin Ford @caitlin_ford]

@heysupeceda @BBVA_USA I have been in the middle of moving, I haven’t had time to read all of the emails and I never would have imagined that BBVA, a multibillion dollar company, wouldn’t have had 24 hour customer support like Simple did. 🙄🙄🙄

[Caitlin Ford @caitlin_ford]

@BBVA_USA So no I am locked out of access to my money for the ENTIRE WEEKED. Smooth transition BBVA, I can’t wait to cancel this already trash service on Monday.

[Caitlin Ford @caitlin_ford]

@BBVA_USA So you guys SCREWED Simple bank users by switching over to BBVA and having the audacity to not have ANY customer support available the next day???