Sarah King

I make cake...a lot of cake! Whatever it is i can make it in cake :-)

[Sarah King @caking_it]

@Tesco bought this late last night, came home to cook straight away for a family gathering, smelt off as soon as opened. Unfortunately travelling to family gathering so couldn’t come back this morning to replace.

[Sarah King @caking_it]

@STMComp @LeesonHouse Looks amazing!

[Kelliott 🇬🇧🇨🇦🇺🇦🇳🇴 @CooksPrerogativ]

@UKParliament @BBCNews Why is nobody addressing the severe UK meds shortage for #ADHD? 20 pharmacies & I find 18 tabs for my Yr12 child. We have just over 30 days left then oblivion. How is she meant to do A Levels on no meds? #ADHDmeds #ADHDcrisis

[Sarah King @caking_it]

@chriswright89 @johnlewishelp This is sounding very familiar with my experience this weekend too @chriswright89 - making JLP problem into your problem. They have lost my order but I have to chase to find out what is happening and now expected to wait another 48hrs before I can have a refund or replacement?!

[Sarah King @caking_it]

@johnlewishelp

[Steve Harris @stevemjharris]

@JohnLewisRetail I so want John Lewis to thrive and do well in the changing retail world - but it won’t with customer experience like this.

[Steve Harris @stevemjharris]

@JohnLewisRetail I so want John Lewis to thrive and do well in the changing retail world - but it won’t with customer experience like this.

[Sarah King @caking_it]

@rmhuk @johnlewishelp It really should have been simple!! It was a company I trusted but now i do not.

A refund/replacement organised today, as the email informing me or the lost/damage item, should have been standard. ‘Opening a case’ and telling me to wait another 2 days is ridiculous.

[Sarah King @caking_it]

@johnlewishelp

[Sarah King @caking_it]

@JohnLewisRetail the times they can contact me is during my working day when I will be unable to answer my phone!! I understand damage in transit but why is this being made worse but making me wait a further 48hrs for refund or replacement when the order was due last Friday?

[Sarah King @caking_it]

@johnlewishelp

[Sarah King @caking_it]

@JohnLewisRetail I used to rate your customer service but over the last 2 days it has been shocking - the original Partner I spoke to (not the chat service) told me my product was at the @waitrose ready for collection but I then get an email telling me it was damaged it transit..

[Sarah King @caking_it]

@johnlewishelp

[Sarah King @caking_it]

@JohnLewisRetail What has my needing a replacement item or refund have anything to do with the delivery team? Sure that should be able to happen today, not further waiting - I have been told I have to wait until Tuesday to be contact by them!!

[Sarah King @caking_it]

@johnlewishelp

[Sarah King @caking_it]

@JohnLewisRetail I am appalled at your customer service - I understand things get lost /damaged in transit but at each stage it has been put back on me to chase and wait. Laptop order Thursday, due Friday. now being told I have to wait for a call on TUESDAY from the delivery team

[Sarah King @caking_it]

@JohnLewisRetail the times they can contact me is during my working day when I will be unable to answer my phone!! I understand damage in transit but why is this being made worse but making me wait a further 48hrs for refund or replacement when the order was due last Friday?

[Sarah King @caking_it]

@JohnLewisRetail after the email informing my order is damaged/lost I was given a number to organise a replacement/refund but the customer rep informed me nothing can be done as delivery isn’t open on a Sunday?! How is this my problem? The earliest they can contact me is the 31st

[Sarah King @caking_it]

@JohnLewisRetail I used to rate your customer service but over the last 2 days it has been shocking - the original Partner I spoke to (not the chat service) told me my product was at the @waitrose ready for collection but I then get an email telling me it was damaged it transit..

[Sarah King @caking_it]

@JohnLewisRetail What has my needing a replacement item or refund have anything to do with the delivery team? Sure that should be able to happen today, not further waiting - I have been told I have to wait until Tuesday to be contact by them!!

[Sarah King @caking_it]

@JohnLewisRetail I am appalled at your customer service - I understand things get lost /damaged in transit but at each stage it has been put back on me to chase and wait. Laptop order Thursday, due Friday. now being told I have to wait for a call on TUESDAY from the delivery team

[Sarah King @caking_it]

@STMComp Go Stone! So proud of you all ☺️

[Sarah King @caking_it]

@BBCTheOneShow @MissAlexjones @romankemp 100% #teamcoffee (love a mister whippy too!)

[Sarah King @caking_it]

@VueHelp @vuecinemas I am on a ‘live chat’ but no one seems to be there to respond - need help with refund as used vouchers!! Only want to amend booking but this is getting very stressful as going around in circles! And there is a time constraint on refunds 🤯

[Sarah King @caking_it]

@vuecinemas I am on a ‘live chat’ but no one seems to be there to respond - need help with refund as used vouchers!! Only want to amend booking but this is getting very stressful as going around in circles! And there is a time constraint on refunds 🤯