callcentres.net

Contact Centre Research, Analyst, Consulting and Online Publishing Organisation

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Customer Centricity https://t.co/AjU3LqmWqB #CX

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QBE Aus & NZ creating a better web experience #CX https://t.co/oE75gi8FEk

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Telstra CX Improvements! https://t.co/M1doanUFQL #CX #CustomerService

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Thanks @steve_nsw @DSC77 for sharing your insights. Watch the webinar on demand here: https://t.co/MwZ5DZUbQn @logmein #cx #gst #retail

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#supermarkets #banks #telco are lifting the customer experience game in Australia @steve_nsw @DSC77 @LogMeIn #cx #retail

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@danmurphys are doing a great job at integrating in-store and #mobile #experience @steve_nsw @DSC77 @LogMeIn #cx #retail

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#Internetofretail delivering a #humanexperience across channels #iot @steve_nsw @DSC77 @LogMeIn #cx #retail

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Strong performing #retailers deliver a #seamless #integrated experience across in-store & #digital channels @steve_nsw @DSC77 @LogMeIn #cx

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@Amazon looking to use #drones to speed up the delivery for customers @steve_nsw @DSC77 @LogMeIn #cx #retail

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Four key #trends retailers need to know in very near future: #mobile #faster #experience #innovation @steve_nsw @DSC77 @LogMeIn #cx #retail

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Live poll: Top #multichannel priority next 12mths is #bigdata & front end #technology, #mobile is low @steve_nsw @DSC77 @LogMeIn #cx #retail

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#Retailers see #mobile will intensify #competition in the market! @steve_nsw @DSC77 @LogMeIn #cx

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#mobile sales is expected to double in next 12 months driving online sales #onlineretail #mobilepay @steve_nsw @DSC77 @LogMeIn #cx #retail

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Live poll shows #convenience 79% and not #price 52% drives #onlineshopping behaviour @steve_nsw @DSC77 @LogMeIn #cx #retail

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74% of #Retailers believe #singleviewofcustomers is important but only 11% are investing in #integration @steve_nsw @DSC77 @LogMeIn #cx

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#Disconnect between the consumer growth channels & 59% of #retailers not investing in any new channels @steve_nsw @DSC77 @LogMeIn #cx

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#Digital channel usage is growing - bringing opportunity and complexity for #retailers to manage @steve_nsw @DSC77 @LogMeIn #cx

[callcentres.net @callcentresnet]

#Disconnect between what consumers do vs what organisations think consumers do @steve_nsw @DSC77 @LogMeIn #cx #retail

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Live poll shows 60% of consumers using #online and #mobile channel as first point of contact @steve_nsw @DSC77 @LogMeIn #cx #retail

[callcentres.net @callcentresnet]

@tesla highly #disruptive & #revolutionary in the #automotive space @steve_nsw @LogMeIn #cx #retail