CallForce Outsourcing Specialists

Delivering innovative contact centre solutions from South Africa to the Global market.

[CallForce Outsourcing Specialists @CallForceDirect]

Today we honour the courage and sacrifice of the young people who, on 16 June 1976, changed the course of South Africa's history. Fifty years on, their legacy lives in every opportunity we create for the next generation.

At CallForce, Youth Day is not just a public holiday - it is a reminder of why the work we do matters. Through our alignment with the GBS sector's vision for job creation, we are committed to opening doors for young South Africans: real careers, real skills, and real futures in a growing, globally connected industry.

The future calls. And we believe South Africa's youth are more than ready to answer it.

Happy Youth Day.

#YouthDay2026 #June16 #TheFutureCalls #CallForce #GBS #JobCreation #SouthAfrica #CallForceCares #YouthMonth2026

[CallForce Outsourcing Specialists @CallForceDirect]

The 2026 FIFA World Cup kicks off today and South Africa is on the world stage.🌍

South Africa face Mexico tonight in the opening match of the tournament, marking our return to the World Cup for the first time in 16 years. And not just any opening match - at the historic Estadio Azteca, in front of over 80,000 fans.

The odds may not be in our favour, but South Africa has never needed the odds. We back our boys tonight and every game that follows.

Let's go, Bafana! 💛💚

#BafanaBafana #FIFAWorldCup2026 #WorldCup2026 #SouthAfrica #WeAreCallForce #WorldCup⁠ ⁠#FIFAWorldCup⁠ #WeAre26⁠

[CallForce Outsourcing Specialists @CallForceDirect]

Tomorrow is the day! 📅

The Customer Xperiance Alliance – CX Innovation Conference 2026 takes place tomorrow at the Hallam Conference Centre in London, and we couldn’t be more excited to have Justin Aldrich representing CallForce on the panel.

If you work in CX, contact centres, or outsourcing – and you’re not yet registered – there’s still time to secure your spot.

Expect a full day of sharp insight and honest conversation from 120+ senior CX leaders and delegates, covering everything from emerging outsourcing locations and the latest technology to new ways of delivering real business outcomes and improving customer experience.

Justin will be taking part in Panel Session 5: “The Great CX Outsourcing Reset: The Future of CX Delivery and Location Strategy” – a session we’re confident will spark some genuinely important conversations.

📍 Hallam Conference Centre, London | 📅 11 June 2026

🔗 Register now: https://t.co/VR861GiUZE

#CXAlliance #CXInnovation2026 #CustomerExperience #BPO #Outsourcing #CallForce #CXLeadership #LocationStrategy
https://t.co/VR861GiUZE

[CallForce Outsourcing Specialists @CallForceDirect]

It's shaping up to be an exciting week at @CallForceDirect! 🙌

We are proud to have Justin Aldrich representing CallForce as a panellist at the CX Alliance – CX Innovation Conference 2026 this Thursday in London.

Justin will be joining fellow industry leaders for a panel discussion on "The Great CX Outsourcing Reset: The Future of CX Delivery and Location Strategy" – covering vendor consolidation, geopolitical risk, real-time voice translation, and the AI landscape.

With 120+ senior CX leaders and delegates from some of today's leading brands in the room, it promises to be a day of real insight and honest conversation.

📍 Hallam Conference Centre, London | 📅 11 June 2026

Spots are still available – register here: https://t.co/VR861GiUZE

#CallForce #CXAlliance #CXInnovation2026 #CustomerExperience #BPO #Outsourcing #CXLeadership

[CallForce Outsourcing Specialists @CallForceDirect]

CallForce is expanding in Durban! 🚀

We're on the lookout for BPO-suitable premises in the greater Durban area. Our team is on the ground 8–9 June and would love to view potential spaces.

If you have a property that could work for a large-scale contact centre, contact Jerome:
📧 [email protected]
📱 069 041 4126

#CallForce #Durban #BPO #KZN

[CallForce Outsourcing Specialists @CallForceDirect]

Big news! CallForce is moving to brand new offices in Randburg! 🏢✨

Modern. Dynamic. Built for scale. Our new space is designed to inspire performance and reflect the global business we are becoming.

The best is still to come. Watch this space. 👊

#CallForce #NewOffice #BPO #GlobalExpansion

[CallForce Outsourcing Specialists @CallForceDirect]

Funky slippers. Big hearts. Brighter dreams. 🧡

To end off the month of May, our CallForce team stepped into Slipper Day in the most wonderful way - wearing their most creative slippers, donating generously and showing up for a cause that truly matters.

All proceeds go to Reach for a Dream, an organisation dedicated to fulfilling the dreams of children living with life-threatening illnesses in South Africa. Every contribution, no matter the size, makes a real difference to a child and their family.

We are so proud of our people for embracing this with such warmth and enthusiasm. This is what #CallForceCares looks like in action.

Thank you to everyone who participated, you reminded us that even the smallest gestures can leave the biggest footprint. 💙

#SlipperDay #CallForceCares #ReachForADream #InspiringHope #CSR #TeamCallForce

[CallForce Outsourcing Specialists @CallForceDirect]

CallForce is expanding in the UK

Two new client partnerships secured - one already live & growing, the second launching soon.

Want to know why UK brands are choosing us for customer acquisition & service? Get in touch with Justin, our Global Business Development Executive 👇
https://t.co/5MwzXZgROP

#Outsourcing #BPO #UKBusiness
https://t.co/5MwzXZgROP

[CallForce Outsourcing Specialists @CallForceDirect]

OnviForce represents everything we believe outsourcing should be.

AI at the core. Outcomes over activity. Real performance improvement in real time.

Featured in Customer Experience Magazine 👇
https://t.co/U9t8mKo674

@TheCXMagazine @OnviSource

#OnviForce #BFO #AINative #CallForce
https://t.co/U9t8mKo674

[CallForce Outsourcing Specialists @CallForceDirect]

We are delighted to share that Justin Aldrich representing CallForce will be joining the panel at the CX Alliance – CX Innovation Conference 2026.

📍 Hallam Conference Centre, London | 📅 11 June 2026

Justin will be part of a thought-provoking discussion on "The Great CX Outsourcing Reset: The Future of CX Delivery and Location Strategy" – a session exploring the key forces reshaping how CX is delivered globally.

Topics on the agenda include:

📌 Consolidation risk and vendor rationalisation: Navigating an outsourcing landscape defined by fewer, larger players.
📌 Diversification driven by geopolitical and continuity concerns: Why more brands are moving away from single-region delivery models.
📌 Real-time voice translation and its impact on location strategy: And what this means for traditional nearshore and offshore approaches.
📌 The possibility of an AI bubble burst: Looking beyond the hype to understand what genuine transformation actually looks like.

If you work in CX leadership, procurement, or outsourcing strategy, this is a session well worth being in the room for.

🔗 Register now: https://t.co/VR861GiUZE

#CXAlliance #CXInnovation2026 #CustomerExperience #BPO #Outsourcing #CallForce #CXLeadership #LocationStrategy

[CallForce Outsourcing Specialists @CallForceDirect]

We are proud to share that Customer Experience Magazine has featured our OnviForce story, and the headline captures exactly where we believe the industry is heading.

Thank you CXM for helping us share what we are building. We are thrilled to be leading this conversation and even more excited about what it means for our clients.

OnviForce represents everything we believe outsourcing should be: AI at the core, outcomes over activity and real performance improvement in real time.

Read the full article here 👇
https://t.co/U9t8mKo674

#OnviForce #BFO #AINative #CallForce #OnviSource #OutsourcingEvolved #CustomerExperience

@OnviSource

https://t.co/U9t8mKo674

[CallForce Outsourcing Specialists @CallForceDirect]

📣 We're hiring a Sales Team Leader in insurance sales!

✅ Lead & coach a sales team
✅ Drive targets & ensure compliance
✅ 2+ years BPO/insurance experience required

👉 Apply now - [email protected]

#NowHiring #SalesJobs #InsuranceCareers #TeamLeader

[CallForce Outsourcing Specialists @CallForceDirect]

Big news: CallForce and OnviSource have launched OnviForce™, AI-Native Business Function Outsourcing that delivers measurable outcomes, not just tasks.

Proven in the market. Built to scale globally.

This is what the future of outsourcing looks like 👇
https://t.co/MmENdXDLj2

#OnviForce #BFO #AINative #CallForce

https://t.co/MmENdXDLj2

[CallForce Outsourcing Specialists @CallForceDirect]

To every mom who replied to an email between bedtime stories, this one's for you. 🌸
Our founder CandiceRoberts shares her honest take on work-life balance. Watch the clip and tag a working mom who needs to hear it today. 💙
https://t.co/5dOgzfD2mS
#MothersDay #WorkingMoms #CallForce
https://t.co/5dOgzfD2mS

[CallForce Outsourcing Specialists @CallForceDirect]

🎉 Big news! We're welcoming Justin Aldrich to CallForce as our new Global Business Development Executive as we accelerate our global expansion. Excited to have you on board, Justin! 🙌
https://t.co/FpTiBuQDzO

#CallForce #BPO #GlobalGrowth #NewAppointment

[CallForce Outsourcing Specialists @CallForceDirect]

To every worker who shows up and gives their best - today is yours. ✊

Happy Workers' Day from the CallForce family. 💙

#WorkersDay #WorkersDay2026 #1May #ProudlySouthAfrican

[CallForce Outsourcing Specialists @CallForceDirect]

80% of customer service issues resolved by AI. No humans. By 2029.

Gartner also predicts a 30% cost reduction. The agentic AI era is coming fast — read the full report 👇

https://t.co/enccAaPvvs

#AgenticAI #AI #CustomerService
https://t.co/enccAaPvvs

[CallForce Outsourcing Specialists @CallForceDirect]

Today we honour that historic moment and everyone who made it possible.

Happy Freedom Day from the CallForce family. 🕊️

#FreedomDay #FreedomDay2026 #27April #ProudlySouthAfrican

[CallForce Outsourcing Specialists @CallForceDirect]

We're hiring a Sales Trainer at CallForce! 🎯

If you have 2+ years of FSP training experience in a BPO or contact centre and a passion for developing top-performing sales teams — we want to hear from you.

📩 [email protected]

#NowHiring #SalesTrainer #BPOJobs

[CallForce Outsourcing Specialists @CallForceDirect]

26 years ago, Candice Roberts started CallForce with a dream and a lot of courage she didn't yet know she had.

Recently, she had the honour of sharing that journey with Endeavor South Africa and it reminded her just how much the right people, at the right moments, can change the entire trajectory of your life.

Mentors who believed in her. Networks that challenged her. Role models who showed her what was possible. Without them, she would not be the leader she is today.

Now, leading a business where 70% of our team are women, many of them single mothers building futures for their families and Candice understands her responsibility more deeply than ever and gets to be for them what others were for her.

That is the real privilege of the entrepreneurial journey. Not the milestones, nor the growth, but the people you get to lift along the way.

26 years of building something that lasts has taught us one thing above all: the businesses that endure are the ones that keep evolving.

CallForce is entering its next chapter- one where human expertise and AI-powered intelligence work together to deliver the kind of outsourced customer experience our clients can't build alone.

The foundation was always people. The future is people, amplified.

Dreaming big is not reserved for the few. It belongs to all of us.

Watch the full story: https://t.co/El3AOb71SD

#CallForce #Entrepreneurship #FounderStory #Endeavor #WomenInBusiness #Mentorship #Leadership #DreamBig #BPO #SouthAfrica