10/10 call with @therobertbrooks this morning. Inspired by what he is building and appreciate his willingness to support an operator at the beginning of their journey. If you’re looking to be a passive business owner I would not recommend reaching out to him 😂
Just over a year in since launching Varsity Zone HVAC from scratch. 105 maintenance customers, 136 Google reviews, and a ton of lessons learned. A long way to go but excited about the progress made thus far.
Just received an aggressive note from a customer that their AC is working too well and cooling their home too fast and we need to address this ASAP. Gave us 48 hours to address his concerns. Happy Monday.
@FrankTocco QR code to review link on the back of our tablets. Our techs make the request as we collect payment. Making it as easy as possible for the customer to leave us a review while operating within Google’s guidelines
Just hit a year either Varsity Zone HVAC of Tampa. Learned a ton and a lot of work to do but excited by the progress we are making. Would love to connect with other operators in the space to compare notes