Ivy

[Ivy @captainivym]

@British_Airways I’ve sent multiple DMs with automated responses all the time. I received a case number 2 weeks ago but yet haven’t heard from any human being, only robots... 🤦🏽‍♀️🤦🏽‍♀️

[Ivy @captainivym]

@yas_rk @British_Airways I don’t understand this whole voucher thing. It has happened to me too. One minute I could get a refund, the next minute my ticket is non refundable. 🤦🏽‍♀️🤦🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️🤷����‍♀️

[Hilary Napier @NapierHilary]

BBC radio 4 You and Yours on British Airways refusal to refund for cancelled flights. BA declined to comment. No longer my favourite airline #BritishAirwaysripoff

[Ivy @captainivym]

@British_Airways I need my issue addressed by someone who knows what to do.Each time I’ve called I get conflicting information from your agents. I need a refund because it’s been 6months of lies and misinformation. I honestly do not want to travel with you again so don’t suggest a travel voucher

[Ivy @captainivym]

Yes!! That’s exactly what @British_Airways is doing. I think it’s all a big scam! #britishairwaysscam

[Ivy @captainivym]

@HelloLeeeroy @British_Airways Next thing they’ll tell you is your ticket is no longer refundable but you can request a travel voucher . #britishairwayscon

[Ivy @captainivym]

They’ll make up a story that your ticket has become a non refundable ticket and all you can do is request a voucher. It’s such a con!! We don’t want a voucher. All we want is our money. #britishairwaysscam

[Barbara Coster @coster_barbara]

@British_Airways Could BA respect their customers and refund the money paid in good faith for a service which they failed to deliver...........

This is disgraceful.... we cant get through on the phone.....

What would suggest...
I am now left with no option but to start court action.....

[Ivy @captainivym]

@British_Airways What are you doing to handle customer requests aside from having a robot respond to everything? Changing refundable tickets to no refundable so you can con innocent people?? #britishairwaysscam

[Ivy @captainivym]

It’s all automated. They can’t even handle customer requests. Never ever booking BA again!!

[Ivy @captainivym]

Never ever!!!

[Lee Bradshaw @BradshawLee]

@British_Airways Flights to America cancelled, you cannot book next year flights as they are not released and only limited in October, voucher offer no good as other plans next October. No customer services, lines are constantly shut! Never booking @British_Airways again!

[Ivy @captainivym]

I’m going to keep speaking up because @British_Airways I’m not going to let you take advantage of me. Had I not been lied to maybe I would have considered the travel voucher. The fact that you did, I need my refund. #britishairwaysscam #britishairways #refund

[Ivy @captainivym]

@British_Airways it’s unfortunate I have to address this here. Your staff lied to me last week in regard to IATA travel restrictions. Upon arrival at the airport, I couldn’t travel. Upon requesting a refund, BA has shifted the blame to me. #britishairwaysscam

[Ivy @captainivym]

@British_Airways I don’t want the travel voucher. I want my hard earned money. I don’t want to travel with you ever! Pay back what you owe me. Your staff negligence is the cause of all this. Why should I be held responsible? #britishairwaysscam #britishairways

[Ivy @captainivym]

Now @British_Airways doesn’t want to take responsibility & my ticket has mysteriously changed into a non refundable ticket. Out of the blues. 3 months ago I could get a refund. Now because they messed up, I can’t get a refund but a travel voucher. Nooo!!! #britishairwaysscam

[Ivy @captainivym]

@British_Airways in May you told me it would take 6-8weeks to get a refund. I chose to continue with my travel as I didn’t want to wait that long. I call a day before my flight & your staff lies to me. I’m unable to travel on the day while at the airport. #britishairways

[Ivy @captainivym]

What circumstances is @British_Airways referring to here? The lies by their staff or the misinformation they gave me? I need a refund. Not a travel voucher as I don’t intend to ever travel with you again! #britishairwayscam #refund #britishairways

[Ivy @captainivym]

@British_Airways should learn from @qatarairways who have been refunding their customers and making the experience pleasant for https://t.co/r4HsMyQvmc sent an automated email pretending to address my issue. #britishairways #britishairwaysscam

[Ivy @captainivym]

Has anyone ever received their refund with @British_Airways ? #BritishAirways #britishairwaysscam #refund

[Ivy @captainivym]

It’s been 1 week since @British_Airways sent me an automated message to my inbox notifying me that an agent would assist. Nothing has been done to date. BA why are you stalling? Is it because you’re guilty? #britishairways #britishairwaysscam

[Ivy @captainivym]

@ChalakL0mdi @Flight_Refunds @shiv59 @British_Airways Why can’t @British_Airways take responsibility? 🤦🏽‍♀️🤦🏽‍♀️I had a similar issue. I got to the airport & found out flights to the US aren’t operating if you’ve transited in LHR. Which BA knew & lied about.