most b2b saas is just a system of record. it knows what happened, but does nothing about it.
the next wave is systems of action that actually does the work.
most IT knowledge isn't in the wiki. it's in one person's head and a pile of closed tickets nobody ever reads again.
that's what we're figuring out at @capture_lab_ai - if you run IT or you've lived this, would genuinely love to talk!