⚠️ **Beware of your belongings at airport security — especially at T2 Mumbai.**
A few days ago, after clearing domestic security at Mumbai T2, I stepped off the escalator and realised my phone was missing.
I usually use 2–3 trays for my electronics. My routine is simple: collect all the trays at the other end and only leave once everything is packed back. An empty tray = everything accounted for.
Except this time, my phone was gone.
I immediately went back to the security area. I asked the tray handler:
**“Ek mobile mila tha kya?”**
“No.”
CISF searched the area and directed me to the helpdesk. My details were recorded and CCTV was checked.
Meanwhile, I kept calling my number from another phone.
📱 The phone was ringing.
Then, suddenly, it was switched off.
The helpdesk confirmed that I had placed the phone in a tray — but they couldn't establish what happened to it after the scan.
And then, unexpectedly, the tray handler appeared at the helpdesk…
…and handed over **MY PHONE**.
His explanation: he had found it inside one of the trays being recycled through the scanner.
Thankfully, I got my phone back. But two questions remain:
**1️⃣ How did the phone end up inside a recycled tray when I was certain I had emptied my trays?**
**2️⃣ If it was simply lying inside a tray, who switched it off while I was continuously calling it?**
I could be completely wrong about what happened. Niether is the intent to blame anyone.
But the sequence of events is certainly puzzling.
Airport security involves people handling our phones, laptops, wallets and other valuables in a rushed, cramped environment. There needs to be a system that makes it easier to track what happens to belongings after they enter the security trays.
**AAI / BCAS — is there CCTV coverage or an audit mechanism specifically for the tray-handling process?**
And to fellow travellers: **please double-check your trays before walking away from airport security.**
Has anyone else experienced something similar at Mumbai T2 or another airport?
#MumbaiAirport #AirportSecurity #CISF #AAI #BCAS
@DGCAIndia@MoCA_GoI@CISFHQrs@CSMIA_Official@RamMNK
Dear Guest, we sincerely regret the inconvenience caused and understand how this may have impacted your experience with us. We have taken note of your feedback and shared it with the team for their attention. We also kindly request you to share the date and time of your travel to help us review the matter further. Your feedback is valuable to us and helps us identify areas where we can improve and provide a smoother, more comfortable passenger experience. Team CSMIA
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