Carl Kemp

Marketing leader. Man City fanatic. All views are my own.

[Carl Kemp @carliankemp]

@RadissonBlu Hello. How do I contact you ref a complaint ?

[Carl Kemp @carliankemp]

@NatWest_Help Rusty on X / Twitter ! Is this a DM ?

[Carl Kemp @carliankemp]

@Natwest_Help Can someone from NatWest please help ?Customer for 40+ years - but received appalling service and lack of response.

[Carl Kemp @carliankemp]

@sw_train Arrived at Southampton - no-one to direct. Effectively s*d off and get a cab. No wonder Labour want to get rid. You're a disgrace.

[Carl Kemp @carliankemp]

@sw_train. Astounding customer service. Last train from Waterloo to Bournemouth cancelled and had to find a train to Southampton without direction. No help on the train on how to get to Bournemouth.

[Carl Kemp @carliankemp]

@OmazeUK I have just tried to enter your draw and made a payment of £10. This has left my account, but I have no record of my entries. Please advise, before I go public.

[Carl Kemp @carliankemp]

@Tesco_Jobs Applied for customer delivery driver role 5/10; completed 'right to work' 6/10; closing date 21/10; emailed you on 17/10 and 24/11 - no response. Dashboard says 'under review' over 5 weeks after closing. Keen to work for you, but silence is frustrating.

[Carl Kemp @carliankemp]

@PeugeotUK Dealer hamstrung by minimal / confusing comms from Peugeot, but also guilty of poor customer comms. After 7 mths I have no car, no idea when it may be built / delivered, prob a destroyed hol and seemingly no recourse. Go near Peugeot at your peril.

[Carl Kemp @carliankemp]

@PeugeotUK I tried to resolve with Customer Care. I’ve had 3 case mgrs. No continuity. Appalling comms. Internal disconnect with distribution team. 1 case mgr promised escalation to brand team for compensation discussion. No follow up / contact from new case mgr. cont ...

[Carl Kemp @carliankemp]

@PeugeotUK Think v carefully if ordering a Peugeot car. Ordered an SUV 2008 on 2nd Apr this yr. Assured no problem for July delivery. Sept told there was no build date. Then told Oct delivery! Then Nov. Now no guarantee this yr. Dec booked driving holiday prob destroyed. cont ...

[Carl Kemp @carliankemp]

Good article. It's time to consider the third transition, from react and recover, to rebound ... https://t.co/x7vKfKmKOm

[Carl Kemp @carliankemp]

Remote working will be core to post #covid19 work. Surveillance tech may have some role, but shouldn’t obviate good line management. 'Tattleware' is negated if staff have agreed objectives & performance indicators, + an open channel of comms to managers. https://t.co/3aENsnfy4s

[Carl Kemp @carliankemp]

I love this. It’s my kind of use case for machine learning – creating completely new words, never before seen or heard, as well as halfway convincing definitions for them. If I started using it, I’d never stop …
https://t.co/XKUGWzLODi

[CJC Ltd @CJC_MarketData]

Continuing our CEO Paul Gow's CEO Summary series, here he talks about the importance of scalability in clients' market data systems. https://t.co/aUfO15cKg1 #openforbusiness

[Carl Kemp @carliankemp]

A really interesting perspective on the Essentialist view of gender. Leadership is multi-faceted, but I've always felt the argument that women are better leaders because of their greater sense of empathy was both flawed and demeaning - to both genders. https://t.co/TvxwlL3bdN

[CJC Ltd @CJC_MarketData]

There's a myriad of issues to consider when looking to take advantage of cloud technology. This article raises a few. But as market data systems specialists, at CJC we're well placed to help you through all the issues and options you'll face. https://t.co/EB2gVHuGSM

[Carl Kemp @carliankemp]

Really entertaining article - particularly in the light of the recent announcement from Twitter. I think predictions of the death of the office are a little over the top, but its role in work life is certainly under scrutiny. https://t.co/5F1VDMJmuB

[Carl Kemp @carliankemp]

Interesting from Twitter ... https://t.co/i1XGu7G0AG

[Carl Kemp @carliankemp]

A sobering perspective on innovation in Silicon Valley ... https://t.co/I4ikp6CCEN

[Carl Kemp @carliankemp]

Oh good grief - slightly uncomfortable about upcoming conversations with my esteemed US colleagues ...! https://t.co/mLcv65U5Cl