Caroline Hansen

Learning Consultant & Instructional Designer | adopted Londoner, Capetonian at heart, global citizen | outdoor freak, cat lover & bookworm

[Caroline Hansen @caro_hansen]

@nixplaycloud bought a digital WiFi frame for over £200 a few years ago and now it's unusable, with no customer support in sight. Does this company still exist?

[Caroline Hansen @caro_hansen]

@VodafoneIT @SindyMcG Hello, I'm trying to send a DM but you have deactivated this option in Twitter. How to get support for an Italian SIM?

[Caroline Hansen @caro_hansen]

@McAfee_Help I did that hours ago, the agent promised to call me back and I’m still waiting.

[Caroline Hansen @caro_hansen]

@McAfee_Help @McAfee your product is rubbish and 'Support' is non-existent. Hard to believe I had to renew my subscription for the sole purpose of uninstalling the expired app - and now it's impossible to get hold of anyone to process a refund. Shocking #CustomerService

[Caroline Hansen @caro_hansen]

@McAfee_Help There is no support team available at that link, and the number listed for support in South Africa doesn’t work.

[Caroline Hansen @caro_hansen]

Held for another 35min (from UK) and then disconnected. No response on email, Twitter, Whatsapp, pigeon... Is anyone alive left at
@Travelstart?

[Caroline Hansen @caro_hansen]

@Travelstart
I need to make an urgent flight change. Your phone lines are stuck and your 'Contact Us' page gives a server error. And you keep replying to messages from a 'no reply' address, telling me to reply to the email! I've sent a DM. When will someone get in touch?

[Caroline Hansen @caro_hansen]

Aaaaargh and after holding for 30min and getting through to a human, I was placed on hold and then disconnected!!!

[Caroline Hansen @caro_hansen]

@tapairportugal Yes thanks, received.

[Caroline Hansen @caro_hansen]

@tapairportugal is it too much to ask that you reply to my messages? I booked a fight months ago and it’s now showing as cancelled without any notification.

[Caroline Hansen @caro_hansen]

@LizzieM994 @bespokehotels I'm in the same boat after numerous unanswered calls, messages and emails. I'm requesting a refund on my voucher - clearly this company doesn't actually want any bookings.

[Raj Chohan @rajsinghchohan]

Thread - important things for everyone to know if you are present at a cardiac arrest scenario, using the Christian Eriksen incident as a reference.

I shall also refer to my personal experience & evidence.

[Dr. Alan Firth 🇩🇰🇬🇧🇪🇺 @alan_firth_]

I’m watching the Danish movie Lykke Per, and something tells me the subtitling is done by a robot.

[Caroline Hansen @caro_hansen]

@weston_biltong I just found an Easter egg at the bottom of my biltong delivery box: you’ve made my day! Not to mention all the delicious droewors... 😋

[Michael Harriot @michaelharriot]

That Joe Biden speech was strange.

He didn’t cuss or say anything racist or blame stuff on other people. He didn’t even start a “locked him up!” chant

He was just up there speaking in complete, coherent sentences, not lying, acting like a goddamned adult...

It’s just weird, yo

[Caroline Hansen @caro_hansen]

bwahhhh hahahahahaha

[Gary Lineker @GaryLineker]

Trump might be the first President to leave the White house to spend less time with his family.

[Caroline Hansen @caro_hansen]

I'm all for holding politicians to account, but trying to put words in their mouths and score juicy soundbites for your network is NOT journalism. Shocking interview, @KayBurley, and well done @AngelaRayner for keeping your cool and pointing out @SkyNews' obvious Tory bias.

[Caroline Hansen @caro_hansen]

@Vitality_UK still waiting for a response to my direct message. It’s been a month now and I’m still not receiving Rakuten vouchers - and I’m afraid the Vue and Cineworld codes aren’t much use to me right now...

[Caroline Hansen @caro_hansen]

@Sportingbet_com you don't reply to emails, you don't offer any contact details or chat support on your website and you don't allow private messaging in Twitter. You're trying very hard to prevent customers from getting in touch...