Caroline J Shepherd

[Caroline J Shepherd @carolinewheeler]

@AbercrombieHelp Thank you. I’ll try another way then

[Caroline J Shepherd @carolinewheeler]

@AbercrombieHelp I am missing a refund for a large order which on my account says it has been received. I’ve sent an email but I haven’t had a reply. My order number is 70022745296. Please can you help?

[Caroline J Shepherd @carolinewheeler]

@AbercrombieHelp Please can you follow me so I can DM you?

[Caroline J Shepherd @carolinewheeler]

@MulberryEngland I have been trying to call your customer service for over a week and no one answers. I have also sent several emails but had no reply. Please can someone help with me a missing refund ASAP?

[Caroline J Shepherd @carolinewheeler]

@hm_custserv I’ve been charged for an order of 5 items and last week only had 3 of them delivered. Can you confirm where the other 2 are or issue me with a refund?

[Caroline J Shepherd @carolinewheeler]

@ASOS_HeretoHelp Have done. Thank you!

[Caroline J Shepherd @carolinewheeler]

@ASOS_HeretoHelp for the second time you haven’t included the returns slip or post label in my order. This has happened for my last two orders...with no access to a printer how am I meant to return things to you?

[Caroline J Shepherd @carolinewheeler]

@virginmedia I will call them shortly and confirm to you if we are offered anything. Last time I called I was told if you want to leave then leave because we can’t offer you anything until we’ve sent you an email that never arrived.

[Caroline J Shepherd @carolinewheeler]

@virginmedia our contract comes to an end on 10 Feb but you won’t talk to us about options to stay with you until you apparently send us a new “deal” email which we haven’t received. I can go to @SkyUK for half the price!!!

[Caroline J Shepherd @carolinewheeler]

@virginmedia This is for TV and Broadband. I want to know what our new offers are or else we will cancel and go to @SkyUK

[Caroline J Shepherd @carolinewheeler]

@Wickes I have sent you a summary of the issues. Many thanks

[Caroline J Shepherd @carolinewheeler]

I seriously regret buying our kitchen with @Wickes Edmonton. Appalling treatment by the store manager and designer when they got a works quote wrong by almost 50%! And they aren’t prepared to do anything to resolve the matter. Once they’ve got your £ they don’t care

[Caroline J Shepherd @carolinewheeler]

@Tesco The 3 people I spoke to told me different things. Perhaps you can check my account and sort this out? I was also told I’d have a voucher to use and I don’t.

[Caroline J Shepherd @carolinewheeler]

@Tesco absolutely appalling customer service today regarding my online order which didn’t arrive but I’ve still been charged for. Issue still not sorted out after 3 calls. Promised to be called back by 7pm and nothing.

[Caroline J Shepherd @carolinewheeler]

@Tesco I was told the driver delivered. He didn’t. I wasn’t accused of lying as such but told it was my word against his. The driver wouldn’t come back, the store wouldn’t redeliver. I’ve still been charged for this order which was a lot of formula and products for my baby

[Caroline J Shepherd @carolinewheeler]

@AskPayPal I would like to know why you are withholding my refund that came back to my account 3 weeks ago. I’ve used @PayPalUK for years but won’t be again after this.

[Caroline J Shepherd @carolinewheeler]

@PayPalUK after 3 weeks of chasing for a refund you are withholding from me I’ve had an email saying there is a tech problem and you can’t refund to my card. This is unacceptable.

[Caroline J Shepherd @carolinewheeler]

@DHLParcelUK you are saying online that my parcel has been delivered when it hasn’t. I can’t speak to anyone on your phone line. Please reply to your messages!

[Caroline J Shepherd @carolinewheeler]

@opodo_truth do you have any advice on how to get @Opodo_UK to offer me any kind of service in putting through a refund that I am due??

[Caroline J Shepherd @carolinewheeler]

@Opodo_UK shockingly bad customer service after spending 20 minutes with your call centre who wouldn't listen to a thing I was trying to explain. The airline I booked through you confirmed we are due a refund, but you won't process it!