Belinda Carp, The Small Business Mentor

Business mentor, supporting individuals in small businesses. Interest in sales and marketing. 35 years of experience working in small businesses.

[Addlane @Addlanes]

How do you communicate properly with selected people in this picture? Are videos and story boards included by email, grouptext. STOP use https://t.co/xKTTMRvf21. Free and private. https://t.co/vH24CVF5uA

[Belinda Carp, The Small Business Mentor @carp_the]

AddLane allows you to edit and comment on images without downloading the image - in a shared environment. Should be great for fashion design teams … and anyone, really!

[Addlane @Addlanes]

For all the #millenials that enjoy #freelance Use ADDLANE to share private projects. The freedom to share visuals is Free 🕶 Enjoy!

[Belinda Carp, The Small Business Mentor @carp_the]

Mind the gap! The London Underground offers good advice. We all have "gaps" in our lives - the difference between our reality and where we’d like to be, such as the difference in income and/or lifestyle which we have currently, and that which we’d like. Keep in mind!

[Belinda Carp, The Small Business Mentor @carp_the]

thanks for your comment - glad to get the message out far and wide!!! Avoid John Lewis if you want any customer care!

[Belinda Carp, The Small Business Mentor @carp_the]

Why does John Lewis @jlandpcustserv @jlandpartners expect its customers to work without a computer? Surely they understand that customers who buy computers do so because they need to use them. Mine was brand new and faulty and I've had to manage without it for weeks and weeks.

[Belinda Carp, The Small Business Mentor @carp_the]

John Lewis @jlandpartners @jlandpcustserv continues to disappoint with their lack of customer care or courtesy. My new computer is confirmed faulty but still no refund, replacement or repair. I want a refund and compensation. Try running JL with no computer for 6 weeks!

[Belinda Carp, The Small Business Mentor @carp_the]

@NadminM @lenovo @jlandpartners Hi, I did request a replacement or refund but they refused and wanted to send it away for 6 weeks instead to get it repaired. I am appalled and disgusted at the lack of customer care from a retailer that I thought was reputable. John Lewis is not a reputable retailer!

[Belinda Carp, The Small Business Mentor @carp_the]

it's now nearly 5 weeks since I packed up my faulty @lenovo computer for @jlandpartners to inspect and repair. They have confirmed that the mainboard was faulty, but I have no date yet for redelivery. The lack of customer care from John Lewis is astounding.

[Belinda Carp, The Small Business Mentor @carp_the]

@jlandpartners I have been massively inconvenienced by John Lewis and still have no computer. It has been confirmed that it is faulty and repaired, but I believe my faulty computer should be replaced or refunded because I don't trust John Lewis to have repaired it properly.

[Belinda Carp, The Small Business Mentor @carp_the]

Another tweet here about AI. It's here to stay and it affects all of us, including those in the textile industry.

[QCon.ai Software Development Conference @QConAI]

Learn how to apply artificial intelligence / machine learning in engineering at #QConai. Join us in San Francisco, April 15-17. https://t.co/RjbLMgr1bX

[Belinda Carp, The Small Business Mentor @carp_the]

The only thing that would have been helpful is a refund or replacement at the point at which John Lewis found out that the new product was faulty. The lack of customer care is appalling.

[John Lewis & Partners Customer Service @johnlewishelp]

@carp_the Hi Belinda. Be assured your comments have been passed in for the attention of your case manager. ~Al

[Belinda Carp, The Small Business Mentor @carp_the]

I've published my latest blog, this time on artificial intelligence (AI) in the apparel industry. Hope you like it: https://t.co/WzoEIdc17n

[Belinda Carp, The Small Business Mentor @carp_the]

It isn't a laptop, it's a desktop. Your technical support team have not been helpful, nor have your policies and procedures. The computer is apparently being repaired and will, eventually be returned to me. But it's new and should be replaced. I've been massively inconvenienced.

[John Lewis & Partners Customer Service @johnlewishelp]

@carp_the Hi Belinda, sorry you're having difficulties with your laptop, if you speak with our Technical Support team on 03301230106, they'll be happy to offer some help with this - Trish

[Belinda Carp, The Small Business Mentor @carp_the]

To all the concerned people at @jlandpartners and @lenovo who care about my bad experience caused by the faulty Lenovo computer which I bought from John Lewis, please just send me a new computer. I am trying to run a business here, and I need a computer. That's why I bought one!

[Belinda Carp, The Small Business Mentor @carp_the]

It's great to set a big goal, and it can be inspiring. But it can also be a bit intimidating. So break the big goal into lots of little goals that you know you can achieve, along the way. Take enough of these steps and you’ll get to the big goal. And celebrate! #MondayMotivation

[Belinda Carp, The Small Business Mentor @carp_the]

@jlandpartners and @lenovo I don't want a guaranteed repair on a brand new computer. I want a computer that works. I've been massively inconvenienced and am disgusted by the lack of customer care from both companies. I've spent over £700 and I don't have a computer to use.

[Belinda Carp, The Small Business Mentor @carp_the]

@lenovo @jlandpartners has just repeated its policies and procedures, which are that the computer has to be sent away for up to 28 working days. I bought a new computer because I needed a computer, not so that I could have it taken away for 6 weeks. They have not advised me of progress.

[Belinda Carp, The Small Business Mentor @carp_the]

If anyone from @jlandpartners or @lenovo wishes to restore my faith in their companies, please arrange for a new desktop computer, or refund of £719.95, to be sent to me immediately. The lack of customer care is scandalous - and I am not the only customer who has experienced it.

[Belinda Carp, The Small Business Mentor @carp_the]

@jlandpartners John Lewis has no clue about customer care or customer service. They supply faulty goods, fail to collect goods when arranged, then fail to provide progress reports on so-called repair. Replace or refund refused. #CustomerExperience #Disgraceful #JohnLewis #refund

[Belinda Carp, The Small Business Mentor @carp_the]

My advice to anyone who wants a desktop computer is NOT to go to @jlandpartners (John Lewis) or @lenovo (Lenovo). They supply faulty goods and then expect you to return the goods and wait for up to 6 working weeks while they promise to repair them. #CustomerExperience #angry