CarvanaHelp

The official @Carvana support account. Questions? Let us know!

[CarvanaHelp @CarvanaHelp]

@WayneBauer16 @Carvana Hi there, we’re truly sorry to hear about the issues with your delivery and the condition of the vehicle. Feel free to dm us and we will be happy to look further into this.

[CarvanaHelp @CarvanaHelp]

@gregorynrice @Carvana Hi there, I'm really sorry to hear about the trouble with your truck's axle and wheel. Please feel free to shoot us a DM so we can look further into this for you.

[CarvanaHelp @CarvanaHelp]

@Mike_rampart51 Hi there! I'm really sorry to hear about your experience, and it's not how we want you to feel when inquiring about a car. Please shoot us a DM and we will be happy to look into this for you.

[CarvanaHelp @CarvanaHelp]

@local_residents Thank you for coming back to Carvana, and for asking before you commit. A co-signer can sometimes help, since lenders consider both applicants' credit and income, but we can't say how it would change your APR or down payment without a review of your application.

[CarvanaHelp @CarvanaHelp]

@tedb1988 Hi there! We're truly sorry to hear about Karla's experience. To assist further, could you please have her send us a Direct Message with her account email address? We'll make sure to look into this matter promptly. Thank you!

[CarvanaHelp @CarvanaHelp]

@CrunchyTaako @Carvana Hi Tyler, we’re sorry this has been difficult to navigate, especially when you’ve been trying to reach the right team. We’d like to make sure your concerns are reviewed and that you have the appropriate next steps. Mind sending us a DM with the account email?!

[CarvanaHelp @CarvanaHelp]

@byrne_ve Hello John, we are very sorry that you have been having a difficult time with your experience. The lack of clear communication you have received sounds very frustrating. Please send us a DM so we can take a closer look and provide you with more clarity.

[CarvanaHelp @CarvanaHelp]

@FrankWattskyzp We’re sorry this was pushed out so close to your delivery date, Frank. Delays can happen with early registration, but we know that doesn’t make the timing any easier. If you’re open to it, feel free to DM us your account email and we’d be happy to take a look at what happened.

[CarvanaHelp @CarvanaHelp]

@Burked23 Hey there! We're so sorry to hear about the trouble with your air conditioner. Please shoot us a DM with your email address, so we can look into this for you.

[CarvanaHelp @CarvanaHelp]

@KevnMcDermott Hi, we’re so sorry about the delays with your previous order and we understand how frustrating that must have been. We’ll do everything we can to help make this delivery go smoothly. Please send us a DM anytime if you have questions about your order and we'll see how we can help.

[CarvanaHelp @CarvanaHelp]

@anthracitedub Thank you for reaching out to us. This is not the quality we want to deliver our cars in, and we apologize for your experience. Please send us a DM with pictures of the interior as well as the red dust so we can look into this further with you.

[CarvanaHelp @CarvanaHelp]

@BeauRivage8 @Carvana Hi Ray, we understand how frustrating your experience has been, and we’re sorry for the inconvenience. We’ve sent you a DM requesting the email associated with your Carvana account so our team can take a closer look and provide more information. Please respond there when you can.

[CarvanaHelp @CarvanaHelp]

@mrangelalago Hi Angel, Can you send us a DM with your email address and we can take a look at your account?

[CarvanaHelp @CarvanaHelp]

@DWise_12 Hi, I'm really sorry to hear about the urgent issue with your trade-in document deadline. Could you please DM us on Facebook with your email address and any details about your trade-in? We'll look into this right away.

[CarvanaHelp @CarvanaHelp]

@_sweetzb Hi, I’m truly sorry to hear about your experience and the challenges you're facing with your vehicle and coverage. Could you DM us with the email address linked to your account and more details about the issue so we can look further into this for you.

[CarvanaHelp @CarvanaHelp]

@SilentHearer Hello, I’m truly sorry to hear about your client’s experience. We take concerns about vehicle quality very seriously. Please DM us with the email address associated with the account so we can investigate this further. Thank you for bringing this to our attention!

[CarvanaHelp @CarvanaHelp]

@AlvinDonal31449 Hello Alvin, we’re sorry to hear about the issues with your car, especially so soon after the Guarantee period. Please send us a DM with your email address and a few more details so we can look into this and help make things right. Thank you for reaching out!

[CarvanaHelp @CarvanaHelp]

@PseudoFootball Hello MGT, We're truly sorry to hear about your experience and how it left you feeling disrespected, that’s not the experience we strive to provide. Please DM us with more details so we can better understand and address this.