Cass Art Care

The official page for Cass Art Customer Care team. Get in touch with your questions and we'll be happy to help.

[Cass Art Care @cassartcare]

@RussDLDesign Thank you for bringing this to our attention. I am so sorry to learn the order arrived in less than perfect condition. Please can you email us photos and your order number to [email protected] and we will look into this for you as a matter of urgency.

[Cass Art Care @cassartcare]

@Jess_Maxfield
Please accept our apologies for the delay in responding, and for the delivery issue.
We're a small team, and we are working through a backlog of comms from the pre-Christmas period.
I have responded to your email, please kindly check.
Charlotte @ Cass Art

[Cass Art Care @cassartcare]

@RebeccaWalton14 I have re-sent the gift voucher!

[Cass Art Care @cassartcare]

@ClareBeeLackman - We stock individual Faber Castell Polychromos Pencils at our Islington Branch: https://t.co/aCEOUJ3eSr
And we also sell individuals on our website:
https://t.co/oTZA845I4e
Please don't hesitate to contact us should you require further assistance.

[Cass Art Care @cassartcare]

@JoeyBrannigan Thank you for getting in touch.

We're sorry that you experienced an issue in store. If you could kindly email [email protected], we can forward on to the Store Manager and Head of Retail.

Best wishes,

Karen
Customer Service Manager

[Cass Art Care @cassartcare]

@moodleprof we are so sorry we sell out of items when you come to purchase items. We are continuously working to ensure we have adequate stock levels available to customers. Please do continue to open our emails. Sorry once again.

[Cass Art Care @cassartcare]

@yjl175 Hello, please can you provide us with your email used to place the order, so our Customer Service team can take a look for you. Please email [email protected]. Thank you!

[Cass Art Care @cassartcare]

@gill_fremantle I am very sorry to hear you have been having trouble getting through to me on the phone. Our phone lines have been exceptionally busy this past week. Please email me at [email protected] and I will get back to you as soon as possible.

[Cass Art Care @cassartcare]

@blakemorsi That's great news! Have a lovely weekend enjoying the sun! Jessica

[Cass Art Care @cassartcare]

@blakemorsi Emma, can you email us at [email protected]

[Cass Art Care @cassartcare]

@blakemorsi i'll let our social team know, hopefully we can speak soon!

[Cass Art Care @cassartcare]

@blakemorsi Oh no! I'm so sorry to hear that, please DM us your order number so we can look into what happened! I hope your take away was great! Jessica

[Cass Art Care @cassartcare]

@Venomous_Rose our Glasgow team are really great! I will pass on your idea about the Tshirts as it would be coo! have a good day :) Jess

[Cass Art Care @cassartcare]

@CASSART Good morning! @cosmetic_candy Yes, we have plenty of stock in Manchester of the Molotow Liquid Chrome Marker 4mm. About 11 of them as of this morning. Thanks for your question! - Sarah

[Cass Art Care @cassartcare]

@victoriapower I can see Emily gave you an update on your delivery, are you able to confirm receipt? Jessica

[Cass Art Care @cassartcare]

@cosmetic_candy Hi, I have been unable to send you a DM so will be sending you an email regarding this instead. Please check your inbox as soon as possible! - Emily

[Cass Art Care @cassartcare]

@cosmetic_candy Hi, I'm sorry to hear that you are still waiting to hear about this. I will chase this up now and send you a DM shortly to follow up. - Emily

[Cass Art Care @cassartcare]

@victoriapower that is very strange. Please email [email protected] with your order number and I'll look into that for you. Jessica

[Cass Art Care @cassartcare]

@cosmetic_candy Hi there, I can see that this was dispatched to the store yesterday so is most likely arriving later this afternoon. Please keep an eye on your emails as you should receive a message to notify you this is ready for collection very soon. :) - Emily