Cath Walker

Director, Walker Accountancy

[Cath Walker @cath_walker]

@IRISaccountants Received today??????

[Cath Walker @cath_walker]

@sillysausage_69 @FamersDog Didn’t watch it very closely then! He carefully revealed that he was Canadian in the first episode. Obviously didn’t want people mistaking him for an American.

[Cath Walker @cath_walker]

@QuickBooksUK Come on QB, lets have a bit of honesty. QB(UK) is clearly down. It has a serious memory issue which is making it unusable. You know about it. Why have you not updated your service status page? It would have saved me messing around trying to use other browsers etc

[Cath Walker @cath_walker]

@Morrisons Really disappointed. Expensive GF rolls. In the middle of nowhere on Scout camp. Mould. Hungry Scout 😥😥

[Cath Walker @cath_walker]

@HMRCcustomers Very poor guys! Called the CIS helpline. It directed me to the online chat, saying that would be quicker. Luckily I didn't hang up as directed because this is the online chat:

[Cath Walker @cath_walker]

@HMRCcustomers Is there no one you can ask??

[Cath Walker @cath_walker]

@HMRCcustomers I sent an email to [email protected] on 3 June. I have not even received an acknowledgement. When can I expect a reply?

[Cath Walker @cath_walker]

@HMRCcustomers We are going round in circles. Read the history. I did that on 3 June and haven’t even have an acknowledgment. I need to know what their response times are please.

[Cath Walker @cath_walker]

@HMRCcustomers Corporation tax helpline know nothing about R&D. Can you find out what the expected response time is from R&D please. They are not on the ‘Where is my reply’ tool.

[Cath Walker @cath_walker]

@HMRCcustomers That is what my email of 3 June said. And I’ve not had any response. If I email the say thing again, it risks putting me at the end of the queue again.

[Cath Walker @cath_walker]

@HMRCcustomers The email was on 3 June, the amendment was filed on 11 March. The system is showing an amended return, but still without the R&D reclaim.

[Cath Walker @cath_walker]

@HMRCcustomers An R&D claim on an amended tax return that has not been processed. Amended return was filed in March

[Cath Walker @cath_walker]

@HMRCcustomers The Income Tax (Additional Information to be included in Returns) Regulations 2025: I have clients with of dormant companies and/or companies with no payrolls. Do we have to complete an SA102 for every company or can we include the details in the white space?

[Cath Walker @cath_walker]

@HMRCcustomers Surely, though, you should be able to tell me whether the SA or IRV will have the correct figure. It should be a generic answer, not specific to my client.

[Cath Walker @cath_walker]

@HMRCcustomers I am completing a tax return for a client with the state pension. The additional tab on his SA account (via my original agent log in) has a different figure to the one on his IRV (via my ASA log in). Which do I use for his return? And why are they different?

[Cath Walker @cath_walker]

@HMRCcustomers I suppose I can ask my client. It just seems ridiculous that HMRC is giving me two different figures and can’t tell me which will be the right one.

[Cath Walker @cath_walker]

@HMRCcustomers Is that the figure from SA or the figure from the IRV though??

[Cath Walker @cath_walker]

Managed to get through to support. Turns out you thought it was a good idea to change my username without telling me!

[Cath Walker @cath_walker]

@IRISaccountants I can't get into the community portal to check the status of a case. I have tried the chat bot and it just refers me to raise a case on the community portal. Help!

[Cath Walker @cath_walker]

@HMRCcustomers Yes, straight away as soon as I managed to get them to put me through to the right team. I now have their direct number! I wasted over an hour being passed from pillar to post first though. Not a good experience.

[Cath Walker @cath_walker]

@HMRCcustomers I’m signed up to MTD for 25-26 (voluntarily for the trial). I need help but no one seems to know how I can get in contact with the MTD support team. It says on the website that I should have been given a phone no on my welcome letter, but I didn’t get a letter.