Cathy Dabrowski

[Cathy Dabrowski @cathydab]

@RobertDyas I placed an order on 25/5/26 with a delivery date for today 27/5/26 - the items are showing received by the warehouse but
with no confirmed delivery date & your customer service agent says we won't get an update for 24 - 48 hours ... not very helpful?

[Cathy Dabrowski @cathydab]

@virginmedia This is so incredibly frustrating when so much communication is via email from schools, banks, tickets, E receipts etc etc you’ve effectively put us in a black hole for the last 48 hours… PLEASE STOP MAKING EXCUSES & SORT THIS MESS OUT

[Cathy Dabrowski @cathydab]

@virginmedia when will you resolve the email fault - no emails since Sunday night apart from a few at around 12pm on Monday. It’s now Tuesday & still not fixed… this is beyond ridiculous!

[Cathy Dabrowski @cathydab]

@helen__phillips It’s pure chaos in terms of parking & trying to exit onto the Purley Way! After someone reversed into me outside Pets at Home I’ve never been back.

[Cathy Dabrowski @cathydab]

@ThreeUK No alert 🚨 on any of our families 3 network mobile phones… & yes the alerts were switched on 🤦🏼‍♀️🤷🏼‍♀️

[Cathy Dabrowski @cathydab]

@johnlewishelp

[Cathy Dabrowski @cathydab]

@JohnLewisRetail we ordered 3 dinner sets for collection from @waitrose but have only received 2 boxes which contained 1 dinner set per box yet you & Waitrose are telling us we collected 3 boxes - your customer service is appalling.

[Cathy Dabrowski @cathydab]

@JohnLewisRetail we ordered 3 dinner sets for collection from @waitrose but have only received 2 boxes which contained 1 dinner set per box yet you & Waitrose are telling us we collected 3 boxes - your customer service is appalling.

[Cathy Dabrowski @cathydab]

@virginmedia All fixed now, not an experience I wish to repeat ever again!

[Cathy Dabrowski @cathydab]

@virginmedia please can you contact me urgently as you’ve disconnected the phone, broadband & tv service of my recently deceased father instead of transferring the account to my mother who is very much alive & now has no form of communication to the outside world?

[Cathy Dabrowski @cathydab]

@virginmedia Thank you. Technician is now here reconnecting the phone line at the second cabinet from the house so 🤞🏻

[Cathy Dabrowski @cathydab]

@virginmedia Yes & yes & 10am if no technician has arrived by then

[Cathy Dabrowski @cathydab]

@virginmedia There’s no dial tone to make outgoing calls & no incoming calls are not coming through. I now have no idea if a technician is coming tomorrow as booked as the text message is contradicting this. I should be helping with funeral arrangements not trying to sort out a phone line

[Cathy Dabrowski @cathydab]

@virginmedia The bereavement team have gone above & beyond tonight & arranged for a technician for tomorrow morning but I’ve just had an autobot text message to say the appointment is on Tuesday 18th, VM are stressing us out when someone has just died…

[Cathy Dabrowski @cathydab]

@virginmedia a fault which had been flagged by the bereavement team as a lifeline emergency with a turnaround of 4 hours to then be fobbed off by the fault team & told you can’t have a technician for 4 days & then to be transferred to the cancellation team is a quite a despicable situation

[Cathy Dabrowski @cathydab]

@virginmedia Not sorted as there is now a fault on the phone line which didn’t exist before you disconnected the account & the very unhelpful Giovanni from your fault department told me we can’t have a technician until Tuesday 18th January… when we were promised a technician within 4 hours

[Cathy Dabrowski @cathydab]

@thesundaytimes is there an issue with the website? Can’t download the digital edition

[Cathy Dabrowski @cathydab]

@virginmedia No my husband is

[Cathy Dabrowski @cathydab]

@virginmedia I keep getting this message

[Cathy Dabrowski @cathydab]

@virginmedia I’m the secondary email account so can’t see how to reset my email ?