@virginmedia despite speed test saying it’s very fast, all of our devices are struggling to run anything including TV, and I cannot run VPN. Will call again tomorrow but this is very disappointing.
@virginmedia have had 2 weeks now of 0.2 mbps upload speed, every time we call we are given a new fix date but it keeps getting extended. I cannot use my work VPN so having to use 4G hotspot. It’s costing me £30 per day. The guy we spoke to said no refunds. Can you help?
@virginmedia Just to update on this. We called again on Friday 19th and they confirmed there was still an outage but it was being fixed that afternoon. My bf got an email to confirm work had completed and to restart our router which we did. However it’s now worse than it was before - see pic
@virginmedia The virgin customer service advisor I spoke to on the phone said this, I don’t know if they confirmed it with anyone else. We are going to try and call again today.
@virginmedia We were told by the last phone agent we spoke to that it isn’t enough of a problem to be able to claim a refund, but I’ve had to spend over £100 in the past week on extra mobile data in able to use my work VPN.
@virginmedia I believe this is because the download speeds are showing as fairly normal so it’s not enough of a problem to show on the website. But unfortunately the upload speeds are so bad that I cannot do my job from home without purchasing expensive mobile data and using my hotspot 😔
@virginmedia Wired connection for work computer but we have other devices in the house using wireless. The up/down arrows icon has been flashing consistently for 2 weeks. We have tried rebooting and factory resetting the router a few times.
@virginmedia Hi, sorry for the delayed reply. We last spoke to them on Friday 5th. They said that they could see that there was an issue showing in our area and that the estimated fix date was Monday 8th. One week later we are still experiencing the same problems unfortunately.
@virginmedia Hi, the service status online has been showing up as no known issues for the last 2 weeks, however each time we have phoned we have been told there IS an issue and we are given a fix date (but this keeps moving). Still having the same problem today.
@andymac3d The Standard Book of Spells Year 1 by Miranda Goshawk.
A Beginner's Guide to Transfiguration by Emeric Switch.
A History of Magic by Bathilda Bagshott.
Magical Drafts and Potions by Arsenius Jigger.
1 x wand: silver birch with Phoenix feather
1 x toad